Digital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03

Job Title: Digital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03 Job Description At Concentrix, we are hiring a Digital Assist (Concierge Desk) Representative to support partners within a global Microsoft program. This is a dynamic role combining technical support, partner enablement, and marketing execution, where you will help partners remove blockers, adopt Microsoft solutions, and drive go-to-market success. 🧭 What You Will Do Technical Support & Partner Assistance Manage and resolve partner support tickets across multiple domains Troubleshoot pre- and post-sales issues (deployment, licensing, imaging) Provide 1:1 coaching and guidance to partners Escalate complex cases to Microsoft internal teams Partner Program Support (MAR) Support Microsoft Authorized Refurbisher (MAR) partners Remove operational and commercial blockers Deliver monthly partner calls and communications Capture and share partner feedback for continuous improvement Marketing & GTM Enablement Enable partners to adopt Microsoft marketing programs Package ready-to-use campaign materials Deliver campaign updates and performance insights Support partner marketing capability development What You Will Deliver Ticket management and resolution within SLA (FRT <24h) Weekly and monthly operational reporting Knowledge base contributions and documentation Partner communications and enablement sessions Campaign packs and GTM enablement materials Performance insights on adoption and engagement What We Are Looking For Experience in technical support, helpdesk, or partner support roles Strong problem-solving and troubleshooting skills Familiarity with Microsoft ecosystem (Windows, licensing, deployment) is a plus Experience with ticketing tools and SLA-driven environments Strong communication and stakeholder management skills Ability to work in a fast-paced, multi-tasking environment Fluent in English fluent in either French, Italian, Spanish, Turkish What’s in It for You Work on a globally recognized Microsoft program Exposure to technical, sales, and marketing functions Career growth opportunities within Concentrix Collaborative and international environment Full time (39h/week) Spanish contract Salary package of 27,600 euros gross/year as base up to 7,200 euros gross/year in bonus Excellent office location in Malaga Apply Now! Take the next step in your career and join Concentrix to help drive partner success through innovation, support, and enablement. Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12 Language Requirements: English Time Type: Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.