Associate, Sales Development

Job Title: Associate, Sales Development Job Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling. This role is responsible for effectively articulating the value of products or services to customers. The responsibilities of Associate, Sales Development are: Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation) Identify leads and conduct lead management Successful execution of permanent and segment specific telemarketing campaigns To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported. Responsibility/Activity Client Management: Answer product inquiries via phone, chat and email following the policies and procedure. Generate quality leads following the company sales qualification process. Gather client’s feedback and business pains to provide the appropriate solution. Provide full support to clients following the protocols focusing on the set quality standards. Give accurate information to customers while maintaining a professional and courteous attitude. Input accurate information into customer management system to properly initiate sales process. Successful execution of permanent and segment specific telemarketing campaigns. Meet and exceed established sales goals. Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.  Monitor the client’s request and update accordingly. Knowledge Management: Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools Proactively research problems and solutions and share this information with the team.  Monitor team member’s performance daily Prepare performance and other reports requested by supervisors Perform other tasks assigned by management within the competence Follow up all operational issues Training and Development Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support Coach team members Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.