What are the responsibilities and job description for the Full-Time Front Desk Ambassador position at CNOS?
The full-time Front Desk Ambassador is responsible to coordinate the patient check-in and check-out process in a pleasant, consistent and efficient manner and will make patients and visitors feel comfortable and welcome at CNOS.
Education Requirements
High school diploma or GED. Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting.
Qualifications
- Travel between multiple CNOS locations, as needed.
- Knowledge of reception and scheduling tasks, clinic policies/procedures and paperwork.
- Maintain proficiency in Outlook, Allscripts EHR & PM, Phreesia.
- Knowledge of secretarial/clerical duties, including data entry, filing and phone etiquette. Possess the ability to communicate clearly.
- Ability to accurately input data into computer at a very efficient rate of speed.
Responsibilities
- Check for completion of new patient forms and questionnaires and assist patients with filling out forms when necessary.
- Obtain, verify and load identity, demographic and insurance information.
- Collect x-rays, medical records, disability forms and other reports from patient and route to clinical personnel.
- Verify compliance with referral requirements for patients covered by managed care plans and worker’s compensation.
- Communicate with patients regarding provider’s timeliness of clinic.
- Handle collection of co-payments, deductibles and balances.
- Schedule follow-up appointments and assist in managing recall appointments, appointment scheduling functions.
- Prepare daily clinic therapy charts; type notes for patients Phys Ed, Return to Work, Handicap Parking, Orthopedic disability forms, etc.
- Quick post all monies received. Balance cash drawer and batch daily.
Work Hours
8am - 5pm (Monday - Friday)