What are the responsibilities and job description for the Tier 2 Help Desk Technician position at CMK Resources Inc.?
CMK Resources is hiring a Tier 2 Help Desk Technician for a client seeking a hands-on IT professional who can confidently resolve technical issues with minimal escalation.
You’ll join a small, collaborative help desk team where your technical expertise and customer-facing skills will make an immediate impact. If you enjoy solving problems, working directly with end users, and owning issues from start to finish—this role is built for you.
What You’ll Be Doing
Provide Tier 2 technical support, resolving issues independently and efficiently
Troubleshoot Office 365, hardware, and user access issues with accuracy
Configure, image, and deploy desktops, laptops, and related equipment
Maintain clear ticket documentation and asset tracking
Collaborate with IT team members to improve support processes and share knowledge
Deliver professional, friendly support to users at all levels of the organization
Travel locally (Macomb County / Southeast Michigan) as needed for onsite support
What You Bring
3 years of Tier 2 technical support experience
Strong expertise in Office 365 administration and troubleshooting
Hands-on experience with hardware setup, imaging, and device management
Ability to resolve issues independently with minimal escalation
Excellent communication and customer service skills
Availability to work 2–3 days onsite per week
Valid driver’s license and ability to travel locally
Ability to pass a background check
Why This Role Stands Out
You’ll have real ownership of tickets—not just escalations
Work in a tight-knit team where your input is valued
Gain experience across both end-user support and infrastructure touchpoints
Hybrid flexibility after initial onboarding
Salary : $23