Senior Information Technology Technician

Company Description

CMIT Solutions is a leading provider of comprehensive IT support and services for small and medium-sized businesses throughout North America. With a focus on delivering enterprise-class solutions tailored to client needs, CMIT Solutions ensures that businesses of all sizes have access to reliable and efficient technology expertise. As part of a national network with over 250 locations, our White Plains team offers the personalized service of a local provider backed by the resources of a larger organization.

We are searching for a Senior IT Technician who thrives in a dynamic, client-facing environment and enjoys solving a wide range of technical challenges.

Role Description

This is a hands-on technical role supporting multiple client environments. You will serve as a key escalation point, work directly with clients, and play an important role in both support and project work.

As a senior member of a small team, you’ll take ownership of client environments, help guide junior technicians, and play a key role in how we deliver and continuously improve our services.

This is a role where you’ll know your clients by name, have direct input into how we operate, and benefit from the support of a national MSP network—without the bureaucracy of a large organization. If you enjoy variety, autonomy, and the opportunity to make a real impact with clients, this is a great fit.

What You’ll Do

• Troubleshoot and resolve technical issues across multiple client environments

• Support both Windows and Mac environments

• Administer and support Microsoft 365

• Set up and support networks, firewalls, switches, and connectivity

• Diagnose and resolve server-related issues

• Act as an escalation point for more complex technical challenges

• Provide guidance and support to junior technicians, helping elevate team performance and consistency

• Help define and improve processes, documentation, and service delivery standards as the organization grows

• Work directly with clients to provide clear updates, recommendations, and solutions

• Participate in onsite client visits as needed

What You Bring

Technical Skills

• Experience supporting Windows and Mac environments (MDM preferred but not required)

• Hands-on experience setting up and supporting networks (firewalls, switches, VPNs)

• Strong knowledge of Microsoft 365 administration

• Experience troubleshooting server and infrastructure issues

• Prior experience working in an MSP environment strongly preferred

Soft Skills

• Strong communication skills—ability to explain technical issues in a clear, client-friendly way

• Ability to work independently and problem solve without constant direction

• Comfortable interacting directly with clients and managing relationships

• Thrives in an environment with less structure and enjoys helping build processes

• Able to manage multiple priorities in a fast-paced, high-growth environment

What Success Looks Like

In this role, success is not just about resolving tickets—it’s about improving the overall client experience and environment.

• Clients feel confident and well-supported, with clear communication and proactive guidance

• Technical issues are resolved efficiently, with an eye toward preventing recurring problems

• You take ownership of client environments and continuously look for ways to improve performance, security, and reliability

• You are a trusted resource for both clients and internal team members

• Junior team members benefit from your experience, gaining confidence and technical growth

• You contribute to building better processes, documentation, and consistency as the team scales

Additional Requirements

• Ability to travel to client sites in the local area as needed

• Must have a reliable vehicle

• This role is primarily remote, with occasional onsite support

Compensation & Benefits

• Salary: $80,000 – $95,000 (based on experience)

• Medical, Paid time off and holidays

Why Join CMIT Solutions?

• Exposure to a wide variety of technologies and client environments

• Opportunity to grow your technical and client-facing skills

• Supportive, team-oriented environment

• Backing of a national MSP network with local autonomy