Patient Access Representative

Overview

Community Memorial Hospital (CMH), a designated Critical Access hospital, is more than just a hospital. It’s an independent healthcare campus that provides access to high-quality primary and specialty care for Carlton County and beyond.

Since 1958, CMH has provided exceptional care to our neighbors throughout Carlton County and beyond. Our team of over 400 staff and healthcare providers is guided by our mission & vision:

MISSION: Your Neighbors Caring for You
VISION: Community Memorial Hospital is the local health system of choice for quality health care, ensuring local access in collaboration with our local and regional partners.

CMH is pleased to offer the following benefits to all regular full and part-time employees working a .5 FTE (20 hours/week) or above. Employees become eligible for all benefits on the first day of the month following their hire date. Benefits include medical insurance, flexible spending accounts, retirement plans, short-term and long-term disability, life insurance, paid personal time off (includes vacation, sick time, and holidays), funeral leave, fitness reimbursement plan, employee assistance plan, employee illness bank, and Christmas club.

CMH is an Equal Employment Opportunity employer.

Job Summary

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Community Memorial Hospital with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and CMH service standards. The Patient Access Representative facilitates components of the patients’ entrance into the CMH facility which includes registration, benefit verification and point of service collections. The Patient Access Representative is responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This worker has an exceptional attention to detail and maintains knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Requirements: Requires knowledge of routine hospital procedures and medical terminology. Must have the ability to handle multiple tasks simultaneously with tactful, courteous customer relations; handle cash transactions; ability and working knowledge of typing skills, calculator, adding machine, switchboard, and general business office skills. Computer word processing course or experience required. One (1) year of business office experience preferred. Must demonstrate problem solving in routine and emergency situations; have basic mathematical comprehension to perform cash transactions; ability to establish and maintain positive working relationships with patients, physicians, hospital staff and insurance companies. Requires the ability to read, write and speak effectively in English, be capable of effectively interacting with all levels of staff. Ensure hospital related information is kept in a confidential manner and abide by HIPAA regulations and policies. Must possess a high degree of interpersonal skills, demonstrating tact, courtesy, and positive approach methods. Demonstrates problem solving in routine and emergency situations. Requires competent written and verbal communication skills and capability of effectively interacting with all levels of staff. Must have basic mathematical comprehension and accuracy in basic mathematical calculations to perform cash transactions.

Wage

Depending on your work experience, you could earn a wage of $17.96 to $23.49 per hour. Shift Differential: Additional $.55 per hour Afternoon shift.

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Community Memorial Hospital is an Equal Opportunity Employer.