What are the responsibilities and job description for the MDW Customer Care Center Level 1 Representative position at CMA Consulting?
CMA Consulting is in search for a consultant to fill the position of Customer Care Center Level 1 Representative in support of CMA's Medicaid Data Warehouse department.
Mandatory Requirements
- Excellent Communication skills, both verbal and writing
- Ability to troubleshoot and triage issues
- Basic computer skills
- Experience using Microsoft applications such as Outlook, Word, and Excel
- High School Diploma or GED
Preferred Skills
- Bachelors degree preferred
- Previous call center experience
- Experience with help desk ticketing systems such as Helix
- Health business knowledge (preferably Medicaid experience)
Location: 11 Corporate Woods Blvd, Albany NY (Remote)
Salary : $40,000 - $45,000