What are the responsibilities and job description for the Customer Service position at CM2 Supply, Inc?
Job Summary:
Under the direction of, and reporting to the Branch Manager, the Customer Service works to achieve a high level of customer satisfaction. The Customer Service Representative works to build strong customer loyalty and build retail clientele. This position also works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.
Key Responsibilities:
Showroom Floor Management
- Maintain a clean, organized, and attractive showroom display
- Ensure products are properly labeled, priced, and stocked
- Monitor inventory on the showroom floor and report low stock
- Coordinate with the store/branch manager for replenishment
Branch Operations
- Support daily opening and closing of the showroom
- Prepare basic sales reports and maintain sales records
- Assist with billing, invoicing, and payment processing
- Follow company policies, procedures, and safety guidelines
Sales Targets & Promotion
- Work towards achieving individual and branch sales targets
- Inform customers about promotions, offers, and new arrivals
- Participate in visual merchandising and promotional activities
New Customer Development
- Focus on supporting account managers and retail customers for new business acquisition through branch support and alignment.
- Utilize company specialists and manufacturers as a tool to drive account conversions and territory support as needed
- Track progress against new customer objectives and adjust tactics as necessary.
Customer Advocacy and Personal Relationship Management
- Act as a trusted advisor and advocate for the customer and employee ensuring needs are met and concerns are addressed in a timely and professional manner.
- Balance and support the organization with PTO management and scheduling in advance to mitigate business disruption
Preferred Qualifications:
Education, Experience and Certifications
- High School degree or equivalent required.
- 2 – 5 years of Sales / Store experience, preferably in the distribution industry.
- Experience or knowledge in welding and industrial equipment sales and/or field-related tasks preferred.
Competencies:
- Business & Financial Acumen
- Customer Service & Relationship Management
- Operational Excellence
Work Conditions:
- Office Setting – Primarily works in a branch office environment.
- Occasional Field Visits – May visit client sites or other branches for meetings or inspections.
- Technology Use – Frequent use of computers, phones, and office equipment.
Our Benefits & Perks
We believe in taking care of our team. That’s why we offer a comprehensive benefits package designed to support your health, financial wellbeing, and overall work-life balance.
Our benefits include:
- Medical, dental, and vision insurance
- $1,500 annual employer contribution to your HSA
- Accident and critical illness coverage
- Short-term and long-term disability insurance
- Wellness reimbursement program
- Employee recognition and appreciation programs
- And more!
We are committed to supporting our employees both inside and outside of the workplace.
Salary : $1,500