Account Manager

Under the direction of, and reporting to the Area Sales Manager, the Account Manager is responsible for all sales activities, from lead generation through close. This position will work to expand the customer base in identified areas. This position also works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values. 

This role also qualifies for CM2 Supply monthly and quarterly commissions. 

Sales Achievement

• Demonstrate consistent revenue growth at acceptable profit margins to support and meet annual sales budget goals.
• Increase account penetration by expanding share of wallet across existing customers, with an emphasis on cross-selling and up-selling opportunities.

Alignment with Company Initiatives

• Actively participate in and support strategic company initiatives, including but not limited to:
  • Co-travel and joint sales efforts with product specialists (e.g., ADOR, Automation, Bulk Solutions) at least once per quarter.
  • Collaborate cross-functionally to align territory performance with broader organizational goals.

Sales Communication and Execution

• Maintain accurate and up-to-date CRM records, including weekly updates on sales pipeline activities and progress related to company initiatives.
• Monitor and act on the Open Order Report to ensure open items are resolved in a timely manner, targeting no open orders older than two weeks.
• Demonstrate a proactive and disciplined approach to follow-ups and customer communications.

 New Customer Development

• Focus on new business acquisition through targeted prospecting and opportunity development.
• Utilize the Area Sales Manager (ASM) as a tool to drive account conversions and territory expansion, with a target of at least one new conversion per quarter.
• Track progress against new customer objectives and adjust tactics as necessary.

Customer Advocacy and Relationship Management

• Act as a trusted advisor and advocate for the customer, ensuring needs are met and concerns are addressed in a timely and professional manner.
• Deliver a value-added selling approach, emphasizing solution selling and long-term partnership building.
• Maintain a minimum of 60% of workweek engaged in active field sales activity, ensuring regular in-person contact and relationship cultivation.
• Preform annual Business Reviews with Top 10 customers

Preferred Qualifications:

Education, Experience and Certifications

• High School degree or equivalent required.
• Associates Degree in Sales, Marketing, or related field desired, Bachelor’s degree preferred.
• 3 – 5 years of sales experience, preferred.
• Industry experience, preferred.
• Proven ability to achieve sales quotas.

Competencies:

• High level of ethics, honesty, and transparency
• Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
• Ability to maintain confidentiality with respect to CM2 operations.
• Strong verbal and written communication skills
• Must be a good team-player, detail oriented and good at multi-tasking
• Proficient with Microsoft Office or related software, and standard business equipment (phone, computer, copier/scanner etc.).

Work Conditions: The work environment is primarily indoors and at the locations of customers. There will be exposure to a variety of weather conditions.

Our Benefits & Perks

We believe in taking care of our team. That’s why we offer a comprehensive benefits package designed to support your health, financial wellbeing, and overall work-life balance.

Our benefits include:

• Medical, dental, and vision insurance
• $1,500 annual employer contribution to your HSA
• Accident and critical illness coverage
• Short-term and long-term disability insurance
• Wellness reimbursement program
• Employee recognition and appreciation programs
• And more!

We are committed to supporting our employees both inside and outside of the workplace.