What are the responsibilities and job description for the Inbound Phone Sales Representative position at CM Almy?
At CM Almy, we take pride in serving the clergy and faith communities by providing high-quality vestments, church supplies, and custom-made liturgical items. As a Inbound Phone Sales and Customer Service Representative, you will play a vital role in ensuring that churches, clergy members, and religious institutions receive the items they need to carry out their sacred work. Every interaction is an opportunity to assist someone in their ministry, helping them find the perfect piece to enhance their worship and service.
What you will do
- Receive & Process orders and prepayments utilizing selling skills to optimize order value.
- Make outbound calls to customers for additional information / clarification to manage and complete the sales process.
- Respond to customer inquiries, complaints and order problems.
- Determine issue complexity, conduct research, recommend solutions, conduct follow-up to ensure customer satisfaction.
- Maintain Customer File information.
- Work effectively with team members to satisfy customer needs and exceed their expectations.
- Record information regarding customer satisfaction issues with Almy products / services and follow-up as needed.
- Adhere to department performance standards and procedures and all company policy.
Qualifications
- Data Entry Skills
- Excellent Organizational & Follow-up skills
- Excellent Oral & Written Communication Skills
- Experience with MS Windows
- Telephone Selling Skills (preferred)
- Analytical
- Team Player
- Available to work Monday - Friday 9am – 5pm onsite in Pittsfield, Maine
CM Almy is an Equal Opportunity Employer
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you available to work Monday - Friday, 8:30am-5pm, 40 hours per week?
Experience:
- CRM or order-entry systems: 2 years (Preferred)
- Inbound Phone Sales: 2 years (Preferred)
- Professional written communication: 2 years (Required)
Ability to Commute:
- Pittsfield, ME 04967 (Required)
Work Location: In person
Salary : $17 - $20