Multi-Store Manager

Multi-Store Manager Job Description

Caliber Car Wash was founded in 2018 in Atlanta, GA. The goal of the founders was to build a “best in class” car wash company with a focus on improving the customer experience. Today, the company operates with 50 locations throughout the southeast and Texas. The company has a projected growth to 100 sites in 3 years! Caliber is dedicated to the communities they serve through superior customer service. If you are a solutions-oriented, proactive, service industry leader seeking an opportunity with a growing organization that cares about its people; we need to talk!” 

We offer competitive pay with benefits:

• Health Insurance 
• Vision Insurance
• Dental Insurance
• Voluntary Life Insurance
• Voluntary Disability Insurance
• Vacation Paid Time Off 
• 401K
• Sick Time Off
• Paid Holidays

Experience:

Caliber Car Wash is seeking to hire a full-time Multi-Store Manager to serve as a leader for 2 sites in the operation of our brand new, state-of-the-art express tunnel car wash. The Multi-Store Manager will work directly under the District Manager and is responsible for the upholding the Caliber Standards of all personnel under your supervision. 

The Multi-Store Manager provides direction for multiple Assistant Store Managers (ASMs) and acts as the primary support for the sites in his/her designated area. The Multi-Store Manager must convey the Caliber culture to his/her staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to Caliber Car Wash.

Duties & Responsibilities:

1. Leadership: Mentors all positions within his/her operational area to ensure a high level of engagement and success. Maintains availability for development of all operational personnel.
2. Maintain Culture: Support, reinforce, and align decisions with Caliber’s Mantra and Core Values.
3. Training and Development: Trains and develops ASMs; manages career expectations for the team; clearly conveys standards. Ensures constant pipeline of Certified Managers is readily available.
4. Operational Assistance: Assists ASMs to ensure car washes are delivering the Caliber Standard with exceptional Customer Experience and Quality.
5. Leverage Support: Utilize support managers to identify and mitigate any needs in current business quality. Manage expectations of team members in the planning, development, and execution of operational improvement projects.
6. Develops and Manages Business Planning Processes: Works with the ASMs to develop, implement, and manage a goal-oriented business plan for each car wash; analyzes external and internal environments to detect where improvements may be made and how those improvements should be implemented.
7. Manage Strategic Initiatives: Understands and delivers the purpose and requirements of all Company programs. Assist District Manager in leading his/her respective Operational Area in the execution of these programs.
8. Financial Accountability: Works with District Manager for financial performance directly impacting car wash operations. Assist the District Manager with the financial performance of his/her team of ASMs; works with the finance team to analyze multiple car washes; makes recommendations for improvements. Accountable to all aspects of the car wash EBITDA – planning, management, and performance.
9. Financial Analysis: Analyzes business trends and financial data to assess and improve site performance, both operationally and financially.

Qualifications:

• High School Diploma or GED required; College Degree preferred
• For external hire 
  1. Minimum of 6 months of multi-unit management with a proven record of success required, preferably in the carwash or similar quick-serve style industries.
  2. Minimum of 3 years of single-site management with a record of a success in increasing site’s volume and revenue or promotions to higher-volume sites.
• For internal promotion
  1. Minimum of six months (12 months preferred) as a Store Manager with Caliber
  2. Budget, Revenue and conversion at 10% or above according to plan
  3. NPS score minimum 50
  4. Employee must be in good standing and have a proven record of performance
• Experience in an organization where he/she had specific career progression
• Knowledge of the Car Wash industry as well as proven record of attaining KPIs
• Knowledge and skills in analyzing profit and loss statements and overall financial performance of store
• Knowledge and skills in staffing with proven record of results
• Proficient in a variety of technology systems, especially Microsoft Office, Jolt, Sonny’s and Asana (being able to adapt to new systems easily)

Additional Requirements:

The intellectual and physical demands described below are representative of what must be met by all team members to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions.

• Ability to lead, motivate, and empower Caliber managers to higher levels of performance
• Ability to align with Caliber Culture by balancing seriousness and having fun
• Ability to manage basic tasks and fiscal operations for a multiple stores
• Takes initiative in solving operational and personnel problems quickly
• Has excellent interpersonal and communication skills
• Ability to manage all customer service interactions
• Ability to recognize problems and problem-solve
• Ability to recognize personal shortcomings and willingness to improve
• Ability to set goals, create plans, and convert plans into action for multiple Car washes 
• Ability to measure performance, objectively and subjectively as well as hold team members accountable to meeting desired performance expectations
• May be required to lift, carry, push, or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

Job Type: Full-time

Caliber Car Wash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation,   disability or genetics. In addition to federal law requirements, Caliber Car Wash complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.