What are the responsibilities and job description for the CLW Foods Help Desk (46907) position at CLW FOODS LLC?
Summary
The IT Helpdesk’s role is supporting day-to-day operations. This includes planning, developing, installing, configuring, maintaining, securing, updating, and optimizing hardware/software. Responsible for end user hardware and software support issues, and support staff training where required.
Responsibilities
- Provide end user support for all phones, computers, conferencing equipment, and related hardware.
- Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.
- Support office and production floor equipment
- Maintain physical back up inventory
- Document job functions and procedures as necessary.
Job Qualifications
- Operate with a customer service approach.
- Demonstrate sound troubleshooting methodology and problem solving.
- Demonstrate quality management in the performance of duties.
- Demonstrate the ability to handle multiple tasks simultaneously.
- Effective oral and written communication skills.
- Ability to work as a team member as well as independently.
- Demonstrate appropriate time management and project planning skills.
- Seek self-development and learning opportunities.
- Strong knowledge of commonly used concepts, practices, and procedures within the field.
- Understanding of basic networking.
Education/Experience/Certifications
- Associate’s degree or equivalent combination of education and experience.
- A is desirable.
Salary : $23 - $28