Studio Manager

Position Overview:

The Studio Manager is responsible for the overall success of the studio, overseeing daily operations, sales performance, staff leadership, and member experience. This role is ideal for a motivated, people-focused leader with a strong background in sales, customer service, and team management within a boutique fitness or hospitality environment.

The Studio Manager works closely with ownership and regional leadership to drive revenue growth, maintain operational excellence, and create an inclusive, high-energy studio culture aligned with the Club Pilates brand.

Job Duties

Sales & Revenue Growth

• Drive membership sales, services, and retail performance
• Manage, track, and present KPIs to owners/regional leadership
• Identify/execute local marketing initiatives, events, and partnerships
• Lead intro classes to convert prospects into members, including group presentations

Studio Operations

• Oversee daily studio operations to ensure a clean, safe, and welcoming environment
• Manage class schedules, instructor coverage, and front desk staffing
• Ensure compliance with Club Pilates brand standards, policies, and procedures
• Manage studio systems including ClubReady, scheduling, and reporting

Team Leadership & Development

• Recruit, train, schedule, and manage front desk staff and instructors
• Lead by example with professionalism, accountability, and positivity
• Provide ongoing coaching, feedback, and performance management
• Foster a supportive, inclusive, and results-driven studio culture

Member Experience & Retention

• Deliver an exceptional member experience from first visit through long-term membership
• Handle member concerns, feedback, and escalations with care and professionalism
• Implement retention strategies to reduce cancellations and increase engagement
• Build strong relationships with members and the local community

Requirements

Qualifications

• 2 years of management experience in boutique fitness, sales, hospitality, or retail
• Proven track record of meeting or exceeding sales goals
• Strong leadership, communication, and organizational skills
• Ability to motivate, coach, and manage a large team
• Customer-focused mindset with a passion for health and wellness

Preferred Experience

• Experience in Pilates, fitness, or wellness environments
• Familiarity with ClubReady or similar CRM/scheduling platforms
• Local marketing or community outreach experience

Additional Requirements

• Ability to work flexible hours including evenings and weekends
• Comfortable in a fast-paced, sales-driven environment

Compensation/Benefits

• Competitive base salary
• Commission paid on sales
• Monthly bonuses, based on performance
• Growth potential
• Free Pilates classes