What are the responsibilities and job description for the Quality Assurance Manager position at Studio McGee?
Overview:
McGee & Co. is seeking a Quality Assurance (QA) Manager to join our team in Salt Lake City. This role is critical to maintaining the quality and integrity of our furniture and home furnishings while driving continuous improvement across our supply chain. You’ll partner closely with Product Development, Merchandising, Sourcing, and Warehouse teams to solve technical and quality issues, reduce returns, and ensure our products meet the high standards of the McGee & Co. brand.
Who We are:
Founded in 2014, Studio McGee, Inc. is one of the fastest growing home design brands in America. Our journey began with a thriving interiors business that focused on approachable, yet aspirational design. By leveraging the power of digital communities, we were able to expand our footprint in the interior design industry through an unconventional approach that connected us with our consumers. We continued to carry that forward-thinking attitude into the launch of our retail business, McGee & Co., which anchors the operational and revenue growth of our company. Our licensing partnerships allow us to further expand our design voice beyond our own collection. From a multi-year partnership with Target to an Emmy-nominated Netflix Series and a NY Times Best-Selling book, Studio McGee's passion is to empower people to design with an approachability that enhances their daily life and elevates their every day. Whether following us on social media or becoming part of our company, we invite you to join us on our mission to “Make Life Beautiful.”
Key Responsibilities:
- Partner with Product Development, Merchandising, and Warehouse teams to provide technical support and resolve quality issues.
- Track customer returns, analyze data, and identify root causes to prevent recurring issues.
- Lead Corrective and Preventive Actions (CAP) with factories and vendors to uphold McGee & Co.’s quality standards.
- Develop and maintain quality guidelines, inspection protocols, and product testing processes.
- Support new product launches by reviewing samples and ensuring compliance with quality and safety standards.
- Provide technical guidance to suppliers on materials, construction, and finishing methods to elevate product quality.
- Work with manufacturers to assess, validate, and improve the packaging of finished goods — ensuring durability through transit, reducing damages/returns, and aligning with sustainability goals.
What We're Looking For:
- 3-5 years of quality assurance experience in the furniture or home furnishings industry.
- Prior experience in furniture manufacturing, textiles, or product sourcing/imports.
- Strong understanding of materials, construction methods, and industry quality standards — including joinery, upholstery techniques, surface finishing, and assembly.
- Knowledge of packaging standards and best practices for furniture/home goods.
- Proven ability to identify issues, conduct root cause analysis, and drive CAP with factories.
- Excellent cross-functional collaboration and clear communication skills to coordinate with suppliers, manufacturers, and design/production teams.
- Highly organized, detail-oriented, and proactive in problem-solving.
Benefits:
- Onsite opportunity based out of our Salt Lake City Fulfillment Center
- Competitive compensation bonuses
- Comprehensive heath benefits (medical, dental, vision, pet)
- Open PTO
- 401k with 4% company match up to 6%
- Exclusive Team Member discount at mcgeeandco.com access to Team Member warehouse sales
- Opportunity to be a part of a vibrant, inclusive, and innovative team
McGee is proud to be an equal opportunity employer - we see the beauty of celebrating our teams' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Together we Make Life Beautiful.