Server

Server Job Description

FLSA: Hourly/Non-Exempt

PAY: $10.98/hr. Plus Gratuities

CLASSIFICATION: Full-time seasonal, part-time seasonal

REPORTS TO: Clubhouse Manager, Food & Beverage Manager(s),

GENERAL SUMMARY:

Servers report to the Food & Beverage Manager(s) and the Clubhouse Manager. Works in partnership with other Club team members to anticipate and meet the needs and desires of the Members, to maintain the established standard of service, and to adhere to the policies and procedures are consistent with Club Pelican Bay’s standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sets up side station and performs assigned side (prep) work.
• Provides immediate attention to all members and guests upon seating.
• Makes sure that children are in the appropriate type of seat and are safe and secure.
• Distributes food and wine menus; suggests menu items, answers questions.
• Ensure that the correct account numbers and names are given for billing.
• Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Assembles food on tray; procures items from each station as necessary.
• Serves meals; places dishes by courses in front of each person.
• Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
• Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
• Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.
• Presents the bill.
• Handles all member and credit card charges as prescribed by standard operating procedures.
• Keeps dining room and bus station areas clean.
• Clears, cleans and resets tables that have been vacated.
• Advises supervisor of any complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Attends pre-meal meetings as requested.
• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Performs other appropriate duties assigned by managers and/or supervisors.
• Must be able to work at a rapid pace while maintaining attention to detail, ability to multitask.
• Manicure the tables in between courses to ensure that any trash is removed; all necessary silverware is available, bread and butter are sufficient and water/coffee is full.
• Must be flexible as member’s needs are always changing.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Ensures safety measures are in place and company safety program is followed
• Perform effectively in either an indoor or outdoor setting.
• Skilled at slowing and refusing alcoholic beverage service when necessary.
• Complies with basic safety and sanitation requirements.
• Maintain effective employee and Member relations.
• Excellent verbal communication.
• Must be able to work at a rapid pace while maintaining attention to detail, ability to multitask.
• Must be able to work large or small events with minimal supervision and in a team environment.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent, required.
• One year of related experience and/or training in the private Club or hospitality setting, preferred.
• Basic knowledge of Club’s POS system or comparable POS system, preferred.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.

• The employee will be required to be Member facing at all times.
• Be able to communicate and understand the predominant language(s) of our Members.
• The employee is regularly required to stand and/or sit for long hours.
• Must use hands and fingers to operate, handle, or feel office equipment.
• Must be able to talk and hear in person and by telephone.
• Must reach with hands and arms.
• May work outdoors and be exposed to wet and/or hot conditions.
• Ability to perform first aid and CPR while utilizing the emergency equipment.
• Move or lift objects up to 30 pounds.
• Must be able to climb, crawl, reach, stoop, kneel, crouch, crawl, push or pull.
• Communication, to include: reading, hearing, and talking with employees and Members.
• Must have close, distance, peripheral, and color vision along with the ability to adjust focus.
• Must have valid driver’s license.

Club Pelican Bay is an Equal Opportunity employer and offers opportunities to all candidates including those with disabilities. All qualified candidates/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, pregnancy, sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. If you need a reasonable accommodation to assist with your application and or to perform the essential duties and responsibilities please reach out to the Director of Human Resources.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. They do not constitute an employment agreement between the employer and employee; other duties may be assigned as the needs of the employer and requirements of the job change for the company’s overall benefit.

Job Types: Full-time, Part-time, Seasonal

Pay: $10.98 per hour

Work Location: In person

Salary : $11