Office Assistant

This position supports the college mission of educating tomorrow’s workforce through supporting CPTC student parents and community members with childcare support. The Office Assistant will provide welcoming front desk customer service, triage needs, respond to general inquiries, communicate with families, maintain files and records, answer phones, manage the ProCare attendance system, respond to voicemails and emails, and assist with related childcare projects. Flexibility is important as the traffic flow varies throughout the day and supporting teacher break coverage in the classroom may vary week to week. This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect. We seek to create an environment of innovation and excellence and focuses on student success, lifelong learning, and social responsibility.

While the full annual salary range for this role is $48,555.72 to $63,361.08, successful candidates are typically hired at the beginning of the salary range (Level A, Step 3) and receive scheduled salary increment increases in accordance with the applicable Collective Bargaining Agreement.

This position is represented by the Clover Park Federation of Classified Employees, Local 4789.Duty: Student and Family Support/Customer Service
 Tasks include:

• Welcome visitors to Hayes Childcare Center.
• Triage student/family/visitor needs and appropriately refer them to next steps/services.
• Assist students with scheduling appointments with Hayes staff.
• Answer multi-line phones, return calls and voicemails, and place calls as needed to students, faculty, staff, families, and community partners.
• Monitor Hayes general emails and respond to inquiries or refer to appropriate staff as needed.
• Assist visitors/families with monitoring/tracking requirements, grant expectations, and general information about application processes.
• Provide general information regarding resources and services to families.
• ProCare management to track attendance.

Duty: General clerical/office duties and administrative support
Tasks include:

• Prepare intake application materials and handouts/communication for families as needed.
• Type correspondence, photocopy, scan, and email as required.
• Create and maintain shared files and other electronic spreadsheets as needed.
• Maintain outreach materials and resource information.
• Assist the Hayes Director and FSS with related projects as assigned.
• Requisitions and P-card purchases

Duty: File Management
Tasks include:

• Review intake/application packets for completeness; maintain student files both physical and electronic, per contract and college standards.
• Maintain family/child files to ensure they are neat, complete, and orderly in accordance with the filing system and program standards.
• Adhere to FERPA regulations with regards to student personal information and confidentiality requirements.
• Assist Hayes Director and FSS with preparation of student files and records for archive in accordance with college standards.
• Manage sign in sheets.

Duty: Contribute to college strategic plan, enrollment plan, and various Dept and Division goals/outcomes
Tasks include:

• Participate in professional development opportunities and staff meetings
• Participates in equity, diversity and inclusion efforts to help eliminate equity gaps
• Assists with data reporting
• Other related duties as assigned to support the broader Student Success department
• Shared Governance meetings to support CPTC

Duty: Other duties as assigned to support Hayes licensing requirements, including class ratio
Tasks include:

• Maintenance requests
• Classroom coverage
• Fire drill support

• High School Diploma or equivalent.
• Strong interpersonal and communication skills and proven quality customer service.
• Six months of clerical/administrative assistant work experience in a professional office environment or educational setting.
• Proficient with technology to include Microsoft Office Suite and Microsoft Teams
• Ability to multitask in a busy office environment while providing professional and courteous customer service.
• Excellent oral and written communication skills.
• Show initiative, use good judgement and be a self-starter.
• The ability to contribute to the college's commitment to diversity by fostering a climate of multicultural understanding and appreciation.

• Associate Degree
• Excellent organizational and planning skills with attention to detail and follow through
• Resourceful problem solver
• Experience with interactive social media processes and internet/electronic marketing 

Application Instructions

• Complete application
• Attach your CTC certifications and/or industry-recognized credentials
• Upload a resume and cover letter describing your skills and experience
• Complete Supplemental Questions

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks, including criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents, don't hesitate to contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time

Supplemental Information

At this time, Clover Park Technical College is not sponsoring H1-B Visas.

Land Acknowledgement Statement 

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squax in Island tribes and bands, and we honor and thank the traditional caretakers of this land.We value the tribes in our community, and the impact that they continue to make on our college to this day.For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversity

Why Work at Clover Park Technical College?

At Clover Park Technical College, we are proud to be part of Washington State's Community and Technical College system, supported by the State Board for Community and Technical Colleges (SBCTC). Our institution is dedicated to building strong individuals, families, and communities by providing accessible, high-quality education and training.

Working here means being part of a team that empowers students to develop their skills and talents, preparing them to become engaged global citizens. Our faculty and staff create a dynamic learning environment where students feel supported and motivated to succeed.As an employee,you’ll have opportunities to participate in college events, clubs, and committees that foster engagement and connection. Guest speakers and professional development opportunities further enrich the experience, ensuring that both students and staff continue to grow and thrive.

Our History

Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics,aircraft-service mechanics, ship-fitters, welders and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA.Learn more about Clover Park Technical College by visiting About CPTC. Jeanne Clery Statement Notice of Availability of Annual Security Report:

Jeanne Clery Statement 

Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online at http://www.cptc.edu/risk/safety/security. 

Equal Opportunity Employer

Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all position without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.

Non Discrimination Statement

Clover Park Technical College does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.

For inquiries, please contact:

• Title IX Coordinator: James Neblett, Associate Vice President for Human Resources & Culture| 253-589-5533 |james.neblett@cptc.edu
• Section 504/Disability Coordinator: Sarah Addington, Manager of Student Disability Services | 253-589-5755 | sarah.addington@cptc.edu