What are the responsibilities and job description for the Customer Service Representative position at Clout Digital Group?
Ready to launch a career where every day you get to make a real difference for someone? We're looking for an organized, enthusiastic Customer Service Representative to join our team in Montgomery, AL. If you love solving problems, staying on top of details, and being part of a team that genuinely helps people, this is a great place to start.
About the Role
As a Customer Service Representative, you'll be the friendly voice on the other end of the line, helping customers with questions, issues, and requests. You'll handle inbound calls, keep accurate records, and learn the ins and outs of customer support while building real communication and problem-solving skills. It's an ideal role for someone who's organized, energetic, and eager to grow — no two calls will look the same.
What You'll Do
- Answer inbound customer calls and respond to questions and requests
- Help resolve account, billing, or service-related issues
- Accurately log customer information and call details in our system
- Follow up on open items to make sure nothing slips through the cracks
- Communicate clearly and calmly, even when a call gets tricky
- Keep call notes, timelines, and follow-ups organized
- Meet daily goals for call quality and productivity
- Pitch in wherever needed to support a smooth-running team
What We're Looking For
- Strong communication and people skills
- Great attention to detail and organization
- An energetic, can-do attitude and willingness to learn
- Ability to juggle multiple calls and tasks while staying calm under pressure
- Comfortable working in a fast-paced, phone-based environment
- Reliability, punctuality, and a strong work ethic
- Ability to work independently and as part of a team
- Bilingual (English/Spanish) is a plus
Previous experience in customer service, call centers, hospitality, or a related field is a plus but not required. Training will be provided for motivated candidates ready to learn.
What's In It For You
- Competitive hourly pay
- Paid training and onboarding support
- Flexible scheduling options
- Stable hours with full-time and part-time opportunities available
- Supportive management and a collaborative team environment
- Career growth and advancement opportunities
- Employee recognition and performance-based rewards
- Ongoing training and professional development programs
Ready to Apply?
If you're excited to get your start in customer service and grow your career, we'd love to hear from you. Submit your resume and availability today. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.
Start your next opportunity as a Customer Service Representative in Montgomery, AL today.
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
Work Location: In person
Salary : $16 - $19