What are the responsibilities and job description for the Field Service Technician position at CloudScale365, Inc.?
About the Role
We’re looking for a motivated and skilled Field Service Technician with a passion for technology and exceptional customer service. In this role, you’ll help support our growing client base by diagnosing and resolving IT issues, performing on-site maintenance, and ensuring users have a seamless computing experience.
If you thrive in fast-paced environments, enjoy solving complex problems, and take pride in delivering outstanding service, we’d love to meet you.
Key Responsibilities
- Provide on-site troubleshooting and support for users’ networks, systems, software, and hardware.
- Identify, document, and resolve technical issues within established SLAs.
- Collaborate with internal teams and vendors to deliver high-quality IT support.
- Utilize professional services automation tools and other service-specific technologies to manage tickets and document work.
- Maintain strong relationships with users and vendor contacts.
- Participate in continuous learning and technical training to stay current with emerging technologies.
- Take ownership of assigned projects, following through to completion with accuracy and efficiency.
Minimum Qualifications
- Strong knowledge of modern software, systems, and IT technologies.
- Experience with Microsoft Windows Server, Active Directory, Exchange Server, and Windows 10/11.
- Excellent communication and interpersonal skills — able to effectively interact with users and vendors.
- Highly organized, dependable, detail-oriented, and adaptable to changing priorities.
- Valid driver’s license, proof of insurance, and reliable transportation.
Ideal Candidate
- Professional and articulate — represents the company well in all interactions.
- Technically proficient — confident troubleshooting across a wide range of systems.
- Team-oriented — works collaboratively with colleagues and partners.
- A relationship builder — fosters trust and long-term client satisfaction.
- A proactive problem solver — thinks critically and takes initiative.
Benefits
- Health, Dental, and Vision Insurance
- Paid Time Off
Work Location: In person