What are the responsibilities and job description for the Senior IT Project Manager position at Cloud5 Communications?
About the Company
Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP) and innovative High-Speed Internet / network managed services, cloudbased telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world's leading brands deliver outstanding guest experiences.
Position Summary
Cloud5 Communications is seeking an experienced IT Project Manager to oversee planning, executing, and delivering technology initiatives that support business objectives. This role oversees the full project lifecycle—from requirements gathering and resource planning to implementation and post-launch review—ensuring projects are delivered on time, within scope, and within budget. This role will support Cloud5’s large-scale digital transformation initiatives, including a key initiative to connects core business systems (e.g., Salesforce, NetSuite, ServiceNow) through APIs to function as a unified platform. The position operates across both project delivery (70%) and capacity/program management (30%), requiring a balance of hands-on execution and strategic oversight of project portfolio health, resource allocation, team management, and prioritization.
Qualifications:What You’ll Bring (Required Qualifications)
• 15 years of IT project management experience
• Proven success managing enterprise system implementations, integrations, or digital transformation initiatives
• Strong understanding of IT infrastructure technologies (networking, wireless, firewalls, servers, cloud services)
• Ability to operate at both project execution and program/capacity management levels
• Experience managing multiple concurrent projects with competing priorities
• Excellent communication, stakeholder engagement, and executive presentation skills
• Proficiency with project management tools (e.g., MS Project, Smartsheet, Jira)
• PMP certification preferred
Preferred Qualifications
• Experience in hospitality, multifamily, or commercial real estate environments
• Managed services provider (MSP) or professional services experience
Compensation & Benefits
Benefits include medical, dental, vision, 401(k), flexible PTO, parental leave, and more. Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
How to Identify Fraud Recruitment
• You receive a message on WhatsApp or another online messaging platform.
• You are asked to provide a fee or payment (we will never request payment from candidates).
• Our email communication will only come from a @Cloud5.com or @msg.paycomonline.com domain.
• Cross-reference the recruiter’s name and contact information on LinkedIn or by contacting corphr@cloud5.com.
• If you are still unsure, call 1 (877) 2412516.
• ITIL knowledge or certification
• Experience leading field-based or geographically dispersed implementation teams