What are the responsibilities and job description for the Senior Business Analyst ( 8+ years exp. with MS Dynamics CRM ) position at Cloud and Things?
Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government''s most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.
*This is an exempt position. Salary commensurate with experience*
Overview:
Location: Hybrid – Brooklyn, NY
Salary: $125,000 - $150,000
We are seeking a Senior Business Analyst with MS Dynamics CRM subject matter expertise who will support our client to gather, analyze, and document business and functional requirements for system enhancements, defect fixes, and related application updates. This role will help ensure requirements are clearly translated into solutions, validate that the application meets business needs, and support delivery of a high-quality experience for end users. The ideal candidate is a detail-oriented, collaborative problem solver who can communicate effectively with technical and non-technical stakeholders and translate complex business needs into clear, actionable requirements.
Duties:
Mandatory Qualifications:
Desirable Qualifications:
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
AI-Assisted Resume Evaluation Notice
Cloud and Things – Talent Management
Notice to Candidates
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.
How AI Is Used
Our AI tools assist by:
Your Data and Privacy
Cloud and Things Data Handling:
AI Tool Data Processing:
Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process.
*This is an exempt position. Salary commensurate with experience*
Overview:
Location: Hybrid – Brooklyn, NY
Salary: $125,000 - $150,000
We are seeking a Senior Business Analyst with MS Dynamics CRM subject matter expertise who will support our client to gather, analyze, and document business and functional requirements for system enhancements, defect fixes, and related application updates. This role will help ensure requirements are clearly translated into solutions, validate that the application meets business needs, and support delivery of a high-quality experience for end users. The ideal candidate is a detail-oriented, collaborative problem solver who can communicate effectively with technical and non-technical stakeholders and translate complex business needs into clear, actionable requirements.
Duties:
- Provide Subject Matter Expertise in Microsoft Dynamics CRM.
- Understand the business needs, elicit and document business requirements
- Conceptualize and design best-practice solutions that leverage product and industry knowledge, as directed by requirements.
- Communicate requirements and designs to business, development, testing and training teams; manage updates.
- Provide insight into designs, verify test conditions and assist with User Acceptance Testing and Demonstrations.
- Validate that the application fulfils requirements and meets end user expectations.
- Manage defect triage during internal and external testing events.
- Develop and maintain any additional supplemental documentation, artifacts and deliverables generated in the Analysis & Design phase, as dictated by project/product methodologies, standards and guidelines.
- Work with project managers, product managers and product owners to obtain consensus and signoff on requirements deliverables.
Mandatory Qualifications:
- Associate''s degree or combination of experience and education
- 12 years of experience conducting business analysis and requirement elicitation
- 8 years of experience working with Microsoft Dynamics CRM.
- 8 years of experience developing requirements for multi-channel solution (ex. CRM application, online Portal, native Mobile Apps (iOS, Android).
- Deep know-how and proven record of Microsoft Dynamics CRM implementation life-cycle (participated in at least two implementations).
- Strong knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration etc.).
- Experience developing and employing functional project artifacts (Solution Designs, Use Cases, User Stories, Requirements Definitions, Process Definitions, User interface Design).
- Experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.).
- Excellent oral and written communication/soft skills and the ability to clearly articulate to all project members and stakeholders; must be a team player who works well with technical and non-technical resources.
- Experience using SDLC management systems (like Azure DevOps) to capture and document requirements.
- Proficient computer user with experience using standard project tools including Microsoft Project, Excel and PowerPoint.
- Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.).
- Ability to take the initiative, be a decisive decision-maker and show confidence in decisions made.
- Ability to take strategic direction from executive management and participate in strategic planning activities throughout the lifetime of the project.
- Ability to see tasks through to completion without significant guidance.
Desirable Qualifications:
- Experience with Power Pages (Microsoft Dynamics Portal).
- Experience in performing Analysis and Design on large systems integration projects with multiple organizations.
- Experience with cloud-based CRM solutions.
- Strong writing skills.
- Microsoft Dynamics CRM certification(s).
- Team player who works well with technical and non-technical resources.
- Should be organized and good at managing deliverables, meeting notes, presentations and other documentation/communications.
- Knowledge of NYC Government culture.
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
AI-Assisted Resume Evaluation Notice
Cloud and Things – Talent Management
Notice to Candidates
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.
How AI Is Used
Our AI tools assist by:
- Analyzing resumes against job requirements
- Supporting our recruiters in candidate data evaluation
- Ensuring consistent review standards across all applications
Your Data and Privacy
Cloud and Things Data Handling:
- Your information is processed securely and used exclusively for recruitment purposes
- Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
- You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to:
- All personal information is handled confidentially in accordance with our privacy policy
AI Tool Data Processing:
- AI processing data is retained for a maximum of 90 days, after which it is deleted
- All data sent to AI tools is encrypted in transit and at rest
- AI tools comply with applicable privacy laws including GDPR and CCPA
- Personal data is anonymized or minimized wherever possible during AI processing
Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process.
Salary : $125,000 - $150,000