What are the responsibilities and job description for the Wellness Coordinator - Front Desk @ Relaxing Spa position at Cloud 9 Massage & Wellness?
Job Overview
We’re looking for a friendly, reliable, and detail-oriented Front Desk / Client Experience Coordinator to be the welcoming face of our spa. You’ll help create a seamless client experience from the moment guests arrive through checkout — while keeping the studio running smoothly behind the scenes.
Responsibilities
Client Care & Scheduling
- Greet clients warmly and create a calm, professional first impression.
- Manage appointments using our Boulevard scheduling system (training provided).
- Confirm bookings, manage cancellations, and assist clients with memberships or promotions.
Sales & Upselling
- Promote add-ons, retail products, and memberships in a genuine, client-focused way.
- Maintain knowledge of our services, specials, and therapists to make personalized recommendations.
Studio Operations
- Assist with daily laundry and light cleaning to keep the spa spotless and serene.
- Restock back bar and retail shelves as needed.
- Support opening and closing duties — ensuring the space is guest-ready and secure.
Team Collaboration
- Communicate clearly with therapists, management, and other team members.
- Help maintain a positive, professional, and fun environment where everyone feels supported.
Qualifications
- Previous customer service or front desk experience (spa, salon, or hospitality setting preferred).
- Excellent communication and multitasking skills.
- Comfortable learning scheduling and POS systems (Boulevard experience a plus!).
- Positive attitude, reliability, and strong attention to detail.
- Ability to work evenings or weekends as needed.
- Ability to handle confidential information discreetly while demonstrating excellent time management skills. Join us as a Front Desk Receptionist where your enthusiasm and professionalism will make a meaningful difference every day! We value dedicated individuals committed to creating a welcoming environment while supporting our operational excellence through outstanding administrative support.
Benefits & Perks
- Competitive hourly pay commissions on product and membership sales.
- Flexible scheduling.
- Employee discounts on services and retail.
- Supportive, team-oriented work culture — we’re truly like a family here!
Pay: $16.00 - $18.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $16 - $18