Customer Service Representative (CSR)

Clothesline Cleaners is seeking a customer service representative to join our team at our Boise location. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. As a CSR at Clothesline Cleaners, you will be the first point of contact for our customers — in person and over the phone. You’ll handle garments with care, ensure accurate order intake, communicate clearly with the production team, and contribute to creating a smooth and positive experience for every customer.

Responsibilities:

• Greet customers with warmth, professionalism, and a positive attitude

• Accept and tag incoming garments accurately (using appropriate starch, press-only, or packaging tags)

• Answer phone calls and assist with scheduling, questions, and customer concerns

• Use our in-house SMRT software to enter customer information and special instructions

• Maintain cleanliness and organization at the front counter and lobby area

• Handle payments and issue receipts with accuracy

• Communicate any customer concerns or garment issues to the Operations Manager

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests, and issues.

• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.

• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date, and strategic.

📋 Requirements:
 

• Strong attention to detail and organization
• Friendly, professional communication style
• Ability to follow instructions and work independently
• Comfortable standing for extended periods
• Basic computer skills (SMRT training provided)
• Punctual and reliable
• Must be 16 years of age
• 1-2 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude​​​​​​​
• Passion for delighting customers with above-and-beyond service​​​​​​​
• Excellent time-management and prioritization skills

About Clothesline Cleaners:

Clothesline Cleaners is a locally owned and operated dry-cleaning company, known for our outstanding service, commitment to quality, and tight-knit team atmosphere. We're growing — and looking for a motivated, detail-oriented Customer Service Representative (CSR) to join our team!

• Competitive hourly wage (based on experience)

• Employee discounts on dry-cleaning services

• Supportive, team-oriented work environment

• Opportunity for cross-training and advancement