What are the responsibilities and job description for the Head of Operations position at Closinglock?
Company Overview
Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their problems. When our customers win, we win. To date, we have protected over $250B in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.
Closinglock was founded in 2017 by Andy White, CEO, and his wife, Abigail White. The company is headquartered in Austin, TX, with an office in downtown Austin. Today the company has grown to 80 employees across product & engineering, sales, partnerships, customer success, marketing, and finance.
Mission: Simplify the real estate closing experience for all parties
Vision: Provide a secure and efficient transfer of data and funds
The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.
We are rapidly growing our team and are looking for more incredible talent. Our current team is built of top performers from world-class companies, and we will continue to hire that way. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a common vision, and our company strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!
Check out our website to learn more about our company.
About the Role:
We’re looking for a strategic, hands-on Head of Operations to help scale and optimize the core functions that power Closinglock’s success. This role will oversee key operational areas, including Revenue Operations (RevOps), Enablement, Talent Acquisition, Human Resources and more, ensuring our teams are equipped to hit our ambitious growth goals. Reporting directly to the CEO, the Head of Operations will be a critical member of the leadership team, driving operational excellence and building scalable systems to support our next stage of growth.
What You'll Do:
- Lead and scale our core operational functions, including RevOps, Enablement, Talent Acquisition, and Human Resources
- Drive process improvements across the business to increase efficiency, transparency, and performance.
- Partner closely with Sales, Marketing, Customer Success, and Product teams to ensure strong operational support for all go-to-market activities.
- Build and refine reporting structures and KPIs to provide data-driven insights to the leadership team.
- Oversee headcount planning, compensation analysis, and onboarding processes to support team growth and retention.
- Own operational tools and systems (CRM, marketing automation, enablement platforms, etc.) to ensure they meet the needs of the business.
- Create and execute strategies to support scalable, repeatable growth as Closinglock expands.
- Act as a key advisor to the CEO and leadership team on operational best practices and scaling strategies.
What You Bring:
- 6 years of experience in operations, with 3 years in a leadership role overseeing cross-functional teams (experience in SaaS preferred).
- Strong background in scaling organizations through operational excellence, including Talent Acquisition, RevOps, Enablement, and Human Resources
- Experience working closely with Sales, Marketing, and Customer Success organizations.
- Data-driven mindset — you're comfortable building reports, identifying insights, and making decisions based on metrics.
- Exceptional project management, problem-solving, and organizational skills.
- Experience leading through rapid growth and change in a dynamic environment.
- Strong communication and leadership skills with the ability to influence at all levels of the organization.
- Experience with Salesforce, HubSpot, and other common sales/marketing/customer success tools is a plus.
Why Closinglock?
- Be part of a company making a real difference in the real estate industry.
- Join a high-growth, fast-paced environment where your work has a direct impact.
- Work alongside talented, driven teammates who are passionate about what they do.
- Competitive salary, equity options, and comprehensive benefits.
- Flexible work environment with hybrid options.
This is a full-time, in-person position in our Austin, TX office.
Perks & Benefits
At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs. These benefits include:
- Work-life balance
- Competitive Salary
- Equity compensation
- Medical, Dental, and Vision Insurance
- Unlimited PTO
- 401k Match (up to 50%)
- Maternity/paternity leave
- Monthly team get-togethers (Lunches, social events, sports outings, etc)
Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
