What are the responsibilities and job description for the Customer Service Rep position at Closet Factory - Houston?
Are you someone whose smile can be heard over the phone? Do you thrive in a fast-paced environment and love helping people? We’re looking for a friendly, enthusiastic, and task-oriented individual to be the voice of our company, handling incoming client calls, scheduling appointments, and providing top-tier support.
We’re a close-knit, hardworking team that values creativity, discipline, and collaboration. If you're passionate about customer service and enjoy working in a dynamic office where no two days are the same, we’d love to meet you!
Key Responsibilities:
- Answer and manage incoming calls with a warm, professional demeanor
- Schedule client appointments and follow up on inquiries
- Provide support and solutions to client requests
- Maintain accurate records and assist operations and sales staff
- Collaborate with team members to ensure smooth office operations
What We’re Looking For:
- High energy and enthusiastic phone communication skills
- Brand Ambassador and true advocate of the company
- Strong interpersonal skills and a customer-first mindset
- Ability to prioritize tasks and manage multiple responsibilities
- Excellent organizational and basic math skills
- Proficiency in Microsoft Outlook and Office Suite
- Experience with phone sales and appointment scheduling
- Familiarity with Salesforce and QuickBooks Online is a plus
Why Join Us?
- Supportive team environment
- Opportunities to grow and contribute creatively
- Fast-paced, engaging work atmosphere
- A chance to make a real impact on client experience
Ready to bring your energy and expertise to our team?