Wine club manager

Wine Club Membership Manager 

Pay: $70,000.00 - $80,000.00 per year 

Position at a Glance 

Location: Paso Robles, CA 

Reports To: CEO 

Team Leadership: Membership Services Coordinator 

Focus of the Role: Lead and grow Clos Solène’s membership programs while delivering a concierge-level experience to the winery’s community of collectors and members. 

Key Areas of Responsibility 

·      Membership program growth and retention 

·      Member communications and relationship management 

·      Seasonal wine club releases and allocations 

·      Membership events and experiences 

·      CRM analytics and reporting 

·      Collaboration with marketing and hospitality teams 

This role is ideal for someone who loves building relationships with passionate wine collectors and wants to help grow a membership community around one of Paso Robles’ most distinctive estate wineries. 

Your Impact 

The Membership Manager plays a critical role in the long-term success of Clos Solène by cultivating and growing the winery’s membership community. 

This role focuses on strengthening relationships with existing members while thoughtfully expanding the membership base through strategic outreach, exceptional service, and innovative programming. 

Success in this role means:

·      Growing and nurturing a loyal and engaged wine club community

·      Increasing membership participation, retention, and member satisfaction

·      Delivering a personalized, concierge-level experience for members

·      Supporting wine releases, events, and communications that deepen member connection to the winery 

·      Helping ensure that membership remains a cornerstone of Clos Solène’s long-term growth 

Why This Role is Unique 

Clos Solène is not a large corporate winery. It is a family-owned estate where relationships matter deeply. The Membership Manager works closely with the founders and leadership team, helping shape how the winery connects with its most loyal supporters. 

This position offers the opportunity to: 

·      Lead and evolve the winery’s membership programs 

·      Build meaningful relationships with passionate wine collectors 

·      Collaborate closely with leadership on strategy and planning 

·      Work in a collaborative, entrepreneurial environment where ideas are welcomed

·      Play an integral role in the continued growth of a respected Paso Robles estate winery 

Key Responsibilities 

Membership Strategy & Program Management 

·      Oversee the structure, organization, and growth of all Clos Solène membership programs. 

·      Develop strategies to expand membership while maintaining the boutique and personal nature of the winery. 

·      Continuously refine membership offerings and benefits to enhance value and engagement. 

Membership Releases & Shipments

·      Coordinate all aspects of membership wine releases including planning, communication, logistics, and follow-up. 

·      Ensure successful execution of seasonal shipments and specialty allocations. ● Work closely with accounting and operations to manage inventory allocations and forecasting. 

Member Experience & Engagement 

·      Deliver exceptional customer service to members through phone, email, and text communication. 

·      Build meaningful relationships with members through personalized outreach and engagement. 

·      Develop concierge-level programs for top-tier members and collectors. 

Membership Communications 

·      Collaborate with the Marketing Manager to develop membership communications including release announcements, newsletters, and outreach campaigns. 

·      Ensure messaging reflects the authentic voice and brand of Clos Solène. 

Events & Member Experiences 

·      Partner with the Hospitality Manager and team to coordinate membership events at the winery. 

·      Support member-focused events and outreach initiatives both locally and in key markets. 

Analytics & Reporting 

·      Track and analyze membership metrics including growth, engagement, and purchasing behavior. 

·      Provide regular reporting and insights to leadership. 

·      Maintain accurate customer data within the winery’s CRM platforms.

Team Leadership

·      Provide direction and support to the Membership Services Coordinator.

·      Ensure efficient communication and consistent follow-up with members and prospects. 

What Success Looks Like in the First Year 

The Membership Manager will play a key role in strengthening and expanding the Clos Solène membership community. Within the first 12 months, success in this role may include: 

·      Increasing membership engagement and retention 

·      Growing the active membership base through thoughtful outreach and relationship building 

·      Elevating the overall member experience through improved communication and personalized service 

·      Successfully executing seasonal membership releases and shipment programs

·      Strengthening CRM data and reporting processes to better understand member purchasing behavior 

·      Supporting memorable membership events that deepen the connection between members and the winery 

Success Profile 

The person who thrives in this role is someone who genuinely enjoys building relationships with wine enthusiasts and creating memorable experiences around wine. 

Strong candidates often: 

·      Have experience managing or supporting wine club or membership programs within a boutique winery environment 

·      Are highly relationship-oriented and naturally warm with guests and members

·      Possess strong organizational skills and attention to detail 

·      Are comfortable balancing strategic planning with hands-on execution

·      Communicate clearly and professionally both verbally and in writing

·      Enjoy collaborating within a small, dedicated team 

·      Are passionate about wine, hospitality, and storytelling

Professional Background 

Ideal candidates may bring: 

·      3–5 years of experience managing wine club or membership programs

·      Experience in luxury wine hospitality or relationship marketing 

·      Strong CRM experience (Commerce7 preferred) 

·      Experience with winery analytics and reporting platforms 

·      Excellent organizational, communication, and project management skills An undergraduate degree is preferred but not required with relevant experience. 

Personal Qualities 

Successful candidates at Clos Solène tend to be: 

·      Warm, personable, and relationship-driven 

·      Highly self-motivated and resourceful 

·      Organized with strong attention to detail 

·      Collaborative and comfortable working in a small team environment

·      Honest, direct, and professional in communication 

·      Passionate about continuous learning and personal growth 

About Clos Solène 

Working at Clos Solène means becoming part of a winery where passion, craftsmanship, and relationships are at the heart of everything we do. 

You will work alongside a dedicated team committed to producing exceptional wines and creating memorable experiences for the community that supports them. 

Clos Solène is the story of passion, patience, and a dream realized. 

Founded by Guillaume and Solène Fabre, the winery reflects a deep connection between French Rhône winemaking traditions and the unique terroir of California’s Paso Robles westside. After years of searching for the right land, Guillaume and Solène acquired Pipestone Vineyards in the Willow Creek District and began transforming it into their estate vineyard.

Today the estate includes Rhône and Bordeaux varieties planted across 28 acres of rugged terrain shaped by marine limestone soils, dramatic temperature swings, and coastal influence. Production remains intentionally small, allowing the team to focus on crafting wines that express the individuality of the vineyard and the region. 

Clos Solène wines are highly allocated, with many bottles reserved for a passionate and growing community of members and collectors who share a deep connection to the winery. 

Join the Clos Solène Team