IT Generalist

The Clinton County Commissioners are accepting applications for a full-time IT Generalist. Qualified candidates will have an Associates or Bachelor's degree in Computer Science or other IT-related field, A Certification, and three (3) years help desk or relevant IT experience, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Valid driver's license, satisfactory pre-employment drug screen, background check, and completion of computer skills testing also required

• SALARY:** $37,304.00 (Grade H)
  
  

Summary

The Information Technology Generalist is to provide timely, accurate and efficient support to Clinton County information system end users and end points. Must be self-motivated, able to function in a team environment, resolve basic technical difficulties, offer advice to solve issues and provide training as necessary. Attention to detail is critical.

Essential Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive.

• Provide first-level and advanced technical support to municipal staff, elected officials, and departments.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues across multiple facilities.
• Log, track, and close service requests using the department's ticketing system, ensuring timely resolution.
• Install, configure, and maintain desktop computers, laptops, mobile devices, and peripherals.
• Perform regular updates to operating systems, applications, and antivirus software.
• Monitor system performance, identify potential issues, and take proactive corrective actions.
• Deploy, upgrade, and repair computer systems, printers, and other IT hardware.
• Maintain accurate inventory of all IT equipment and ensure proper documentation.
• Coordinate with vendors for warranty claims and replacement parts.
• Create, modify, and deactivate user accounts and permissions in accordance with security policies.
• Provide instruction and guidance to staff on proper use of systems, applications, and data handling procedures.
• Assist departments with technology-related needs to improve efficiency and public service delivery.
• Communicate effectively with non-technical personnel to explain technical issues and solutions clearly.
• Assist in the deployment of new technology systems, software upgrades, and infrastructure improvements.
• Provide technical support during emergencies, after-hours maintenance, or critical system outages.
• Assist in the recovery and continuity of IT operations following power failures, weather events, or other disruptions.
• Maintains regular and on-time attendance.
• Performs other related functions as assigned or required.
  
  

Education And Experience

Associates or Bachelor's degree in Computer Science or other IT-related field, A Certification, and three (3) years help desk or relevant IT experience, or any combination of education and experience that provides equivalent knowledge, skills and abilities.

Additional Job Requirements

Valid driver's license, satisfactory pre-employment drug screen and background check, and completion of the computer skills testing.

Performance Aptitudes

The role requires strong analytical and communication skills, with the ability to evaluate and interpret data, follow instructions, and make sound judgments in changing situations. The technician must work effectively as part of a team, operate various tools and IT equipment, and manage multiple tasks with accuracy and attention to detail. Basic math and reasoning skills are essential, along with the ability to learn new technologies quickly. The position involves primarily light physical activity, extended computer use, and occasional exposure to typical office and field environmental conditions such as dust, noise, and varying temperatures.

Employee Expectations

In completing the duties and r sponsibilities of the Information Technology Generalist, the employee will adhere to all County policies, guidelines, practices and procedures; act as a role model both inside and outside the County, perform duties as workload necessitates in a timely, accurate and thorough manner and be conscientious about meeting department productivity standards; and communicate regularly with supervisor about department issues.

**Note:** Full job description and application are available at **www.clintoncountypa.gov**

• How to apply:**** Additional steps are required. Interested and qualified candidates, please click on "Apply Now," then proceed through screens to this employer's special instructions. You are required to direct your cover letter, resume and application (available at clintoncountypa.gov) to the employer's designated contact person. Contact name, address and email will be provided in special instructions. To request a printout of the paper application, stop by PA CareerLink*®, *8 North Grove Street, Suite C, Lock Haven, PA. *