What are the responsibilities and job description for the Service Advisor position at Clint Bowyer Autoplex?
A Service Advisor at a dealership or repair shop is responsible for acting as the main point of contact between customers and the service team. Here's a shorter breakdown:
Key Responsibilities:
- Customer Interaction: Greet and assist customers, listen to their vehicle concerns, and explain services needed.
- Scheduling & Coordination: Set up service appointments, track progress, and update customers.
- Estimating & Pricing: Provide cost estimates and process payments.
- Customer Satisfaction: Ensure customers are happy with the service and follow up if needed.
- Collaboration: Communicate with technicians to ensure the work is done properly.
Skills Needed:
- Strong customer service and communication skills.
- Good organization and multitasking abilities.
- Problem-solving and sales skills to suggest additional services when appropriate.
Nice to Have:
- Automotive knowledge (though not required).
- Flexibility to work Saturdays.
It's a fast-paced role, where you help customers, keep things running smoothly, and ensure their vehicles are properly serviced.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
Work Location: In person