Product Line Manager

Product Line Manager - College Station, TX

Product line management 50%

• Defining the product line's vision and roadmap, and aligning it with the company's goals
• Overseeing the development of new products (specific to the US), and ensuring they meet customer needs
• Working with European Innovation team to ensure products developed by that team are fit for US market
• Analysing market trends and customer feedback to identify opportunities for growth
• Ensuring all product datasheets for the range are up to date / working with marketing to provide polished new data for products
• Completing lunch and learns both in person and remotely with clients to educate and inform them on the products we have available

Customer Design support 50%

• Serve as the primary point of contact between our company and its clients, embodying the organization's values and professionalism in all interactions.
• Supervise and manage customer follow-ups, delivery logistics, and dispute resolution with skill and care, ensuring that all customer interactions are handled efficiently and with a focus on customer satisfaction.
• Cultivate and maintain strong relationships between customers and the company, fostering trust and satisfaction.
• Uphold and promote the brand image of the company, aligning actions with company values and standards.
• Implement customer service policies and procedures to enhance customer satisfaction.
• Monitor customer feedback and implement improvements based on customer insights.

Position Specifications

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Technical Skills:

• Proficient understanding of the company's products or similar products within the industry.
• Ability to present clearly and concisely
• Good background in cleanroom envelops build standards and regulations
• Ability to put together technical submittal packs to construction industry standards.
• Familiarity with marketing strategies and the appropriate business tone of voice.
• Very strong CAD skills, at least including AutoCAD and revit
• Ability to utilize CRM systems (Hubspot), to capture enquiries received around products
• Advanced proficiency in Microsoft Office Suite, particularly Excel and Word, with operational-level skills in PowerPoint.
• Strong verbal and written communication skills in English; proficiency in French communication is advantageous.

Skills

• Skilled in analyzing complex technical issues and developing effective solutions to drive continuous improvement.
• Demonstrates a strong sense of accountability and takes responsibility for outcomes and actions.
• Capable of assigning tasks and responsibilities efficiently while providing clear direction and support to team members.
• Able to step back, assess priorities, and strategically plan and prioritize tasks to meet deadlines and objectives.
• Experienced in CAD.
• Strong understanding of construction regulations within cleanroom design and build.
• Possesses a thorough understanding of construction drawings, call-offs, and Bills of Materials (BOMs), enabling effective
• Demonstrates agility and responsiveness in adapting to changing circumstances and requirements.
• Able to manage multiple substantive projects simultaneously while maintaining quality and meeting deadlines.
• Strong verbal and written communication skills, with the ability to actively listen, consider opinions, and effectively convey information to various stakeholders.
• Ability to delivery strong customer product presentations.
• Exceptionally organized, with the ability to prioritize tasks and manage time effectively to meet competing demands.