Triage and Integration Specialist, Leominster

CSO is looking for a Triage and Integration Specialist to help clients on their journey to access supports and services in our Leominster clinic.

This Triage and Integration Specialist will support full integration of CSO services for clients, including initial screening, assessments and triaging appropriately.

Starting salary: $38,000-$44,000/year

As a Triage and Integration Specialist:

You Will:

• Provide skills training and assistance in areas of daily living activities including basic living and interactive skills
• Assist in developing communication and conflict resolution skills
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice
• Provide assistance with developing and maintaining a "natural support network" of family and friends
• Assist in locating acceptable housing, negotiating leases, and obtaining furniture and other necessary fixtures
• Collect and enter all demographic and insurance information and verify insurance
• Determine level of urgency: routine or crisis, and triage appropriately
• Make appropriate internal agency and program referrals for clients as needed, maintaining an in-depth knowledge of all CSO programs and referral sources
• Stay informed about payor requirements and managed care plans
• Act as liaison between CSO and community agencies and groups as appropriate

Your Background:

• Associate's or Bachelor's degree in a behavioral health discipline or related field
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA