Case Manager, Northampton

CSO is looking for a Case Manager to join our PACT team in Northampton. Located in the heart of downtown with access to shops, busses and restaurants.

Program for Assertive Community Treatment (PACT) is an evidence-based intensive outpatient treatment program designed to assist adults overcome the barriers to their recovery from severe and persistent behavioral health disorders. This position will provide intensive case management for adults who have DMH's highest level of community supports. The goal of PACT Services is to support clients in the community by reducing the number of inpatient hospitalization.

The ideal candidate will have familiarity with completing various applications including housing, employment, SNAP, SSI and SSDI.

This is a full-time, Monday-Friday position. 8:30am-4:30pm. No on-call, no weekends, no holidays!

Starting salary: $38,000-$44,000/year

As a PACT Case Manager:

You Will:

• Provide motivational counseling, prompting, and intensive support to consumers during psychiatric crises or periods of transition; monitor and assist clients with grocery shopping and meal preparation, and household activities
• Provide education and support with identifying community resources including appropriate mental health, addiction and medical services, and accessing services of choice
• Provide skills training and assistance in areas of daily living activities including basic living and interactive skills, providing "in vivo" skills training, side by side assistance, vocational and pre-vocational support to clients to include identifying interests and strengths and goals, and development of individualized placements. Assist in developing communication and conflict resolution
• Provide assistance with developing and maintaining a "natural support network" of family and friends
• Provide intervention treatment services as part of a multidisciplinary team
• Assist, train and support clients in locating affordable housing, scheduling healthcare appointments
• May provide recovery support services including exploring treatment recovery options with clients
• Provide transportation and necessary support for client appointments
• Maintain appropriate contacts with clients and their natural supports

Qualifications

• Bachelor's degree in a behavioral health discipline or related field
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• - maintaining resiliency and focusing on solutions
Respectful
• - collaborating and effectively communicating
Insightful
• - demonstrating self-awareness and effectively priority setting
Conscientious
• - taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA

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