Bilingual Front Desk Receptionist/ Medical Assistant

Overview
Join our dynamic healthcare team as a Bilingual Front Desk Receptionist/Medical Assistant, where your energetic and compassionate approach will make a meaningful difference in patients' lives. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while supporting clinical and administrative operations. Your bilingual skills will help bridge communication gaps, ensuring all patients feel welcomed, understood, and cared for. This position offers an exciting opportunity to combine front desk responsibilities with medical assisting duties in a fast-paced, patient-centered environment.

Responsibilities

• Greet patients warmly in both English and Spanish, creating a welcoming atmosphere upon arrival
• Verify patient insurance coverage, perform insurance eligibility checks, and complete insurance verifications using systems like Epic, Meditech, Athenahealth, or eClinicalWorks
• Schedule appointments efficiently using medical scheduling software and manage multi-line phone systems with professionalism and courtesy
• Collect patient information accurately, review medical records, and update electronic health records (EHR) systems such as Epic or Meditech
• Assist providers with clinical tasks including taking vital signs, preparing exam rooms, and documenting patient encounters with attention to detail
• Support medical billing processes by coding procedures using CPT codes and ICD-10/ICD-9 diagnosis codes; ensure accurate documentation review for billing compliance
• Maintain organized medical records and ensure compliance with HIPAA regulations to protect patient confidentiality
• Perform administrative duties such as filing, faxing, data entry (including 10 key typing), and managing office supplies to support smooth clinic operations
• Verify insurance benefits for Medicare and other payers; assist with intake procedures and patient check-in/out processes
• Demonstrate excellent phone etiquette while managing appointment reminders and patient inquiries professionally

Experience

• Proven clinic or medical office experience working in a front desk or administrative support role within a healthcare setting
• Bilingual proficiency in English and Spanish is required to effectively communicate with diverse patient populations
• Familiarity with EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Dentrix is highly preferred
• Experience with dental terminology or dental clinic operations is a plus for clinics offering dental services
• Knowledge of medical coding (ICD-10/ICD-9), CPT coding, and medical billing procedures to ensure accurate documentation and reimbursement
• Strong computer skills including Microsoft Office Suite (Word, Excel) and health information management software like Eaglesoft or Dentrix
• Excellent customer service skills with the ability to handle multi-line phone systems efficiently and professionally
• Ability to perform clerical tasks such as filing, faxing, data entry (including 10 key typing), and maintaining organized files in a fast-paced environment

Join us if you’re passionate about providing outstanding patient service while supporting clinical workflows! This paid position offers an engaging environment where your organizational skills and compassionate communication will shine. We value diversity and are committed to fostering an inclusive workplace that supports your growth every step of the way.

Job Type: Full-time

Work Location: In person