Youth Programs Coordinator

Position Title: Youth Programs Coordinator

Supervisor: Youth Programs Manager (primary), Gym Director (secondary)

Type of Position: Salaried, Full Time

Salary: $45,000-$50,000 with potential for performance-based bonuses. Pay is commensurate

with experience

Job Description

The Youth Program Coordinator role is a key part of the Sportrock leadership team. The YPC

bridges the gap between the company-wide priorities of the Youth Programs department and

gym specific needs. Working with the Youth Programs Manager and Gym Director to ensure all

youth programs staff are well supported with the necessary resources, programs are running at

or near capacity, and all programs are in line with the organizational standards. This position is a

primarily administrative and supervisory role, but will involve frequent on-the-floor work

mentoring Coaches & Event Staff and covering programs as needed.

The right person for this role will have an insatiable passion for developing youth climbers of all

levels and strong management skills. This combination is essential as we work to ensure that

we are offering best-in-class programs across the entire company.

Youth Programs Include, But Are Not Limited To

• Introductory Programs
• Recreational Programs
• Competitive Teams
• Summer Camps
• School-Year Camps
• Birthday Parties
• Youth Private Instruction
  
  

Duties And Responsibilities

Outreach & Program Growth:

• Continually develop and refine youth programs outreach for your location. This includes,
  
  

But Is Not Limited To

○ Automated emails through Redpoint HQ

○ One-off emails or campaigns sent through Brevo

○ One-off text messages or campaigns

○ Phone outreach

• Quickly react to priorities set by Youth Programs Manager or Gym Director to inform
  
  

outreach. Pivot efforts quickly as needed to ensure programs run at or near capacity.

• Work with Youth Programs Manager to train all Coaches & Event Staff on sales,
  
  

conversion, and re-enrollment specific to Youth Programs.

• Work with Gym Director to train all Front Desk Staff on sales, conversion, and
  
  

re-enrollment specific to Youth Programs.

• Work with the Events & Programs Coordinator to engage youth in a meaningful way at
  
  

in-gym events.

Program Execution

• Implement company-wide youth programs resources to ensure a standardized,
  
  

high-quality offering across all locations. These resources may include, but are not

Limited To

○ Curriculum

○ Lesson Plans

○ Trainings

• Work with Youth Programs Manager to proactively audit success outcomes to ensure
  
  

programs are in-line with the company-wide standards. Provide mentorship,

expectations, and consequences to staff when standards are not met.

• Attend, organize, and oversee “open-house” style events for recreational programs and
  
  

camp.

• Attend, organize, and oversee athlete assessments for competitive programs.
• Work closely with head coaches to identify participants ready to advance and ensure
  
  

proactive parent communication.

• Closely monitor conversion and retention within the youth programs pipeline, proactively
  
  

address registration dips before they result in revenue dips.

Management

• Handle all staffing needs for all youth programs at Sportrock, including but not limited to:
  
  

○ Hiring

○ Onboarding

○ Training

○ Scheduling

○ Ongoing mentorship

• Ensure Coaches & Event Staff are acting in line with the company-wide youth programs
  
  

standards. Provide mentorship, expectations, and consequences to staff when standards

are not met.

• Regularly conduct training with staff based on identified individual and team growth
  
  

opportunities.

• Conduct a 1:1 check-in with all Coaches & Event Staff at least monthly.
• Conduct performance reviews for all Coaches & Event Staff twice annually.
• Ensure Coaches & Event Staff are current with SafeSport, CPR Certifications, USA
  
  

Climbing Membership, And Any Other Requirements For Their Role.

• Cover Youth Programs shifts as needed.
  
  

Operations & Customer Experience

• Maintain a 24-hour response time with all customer-facing external communication sent
  
  

to you.

• Ensure all inquiries regarding youth programs at your location are responded to within 24
  
  

hours.

• Work with Gym Director to ensure all front desk staff are knowledgeable and able to
  
  

answer most in-person questions and tickets without forwarding.

• Oversee and ensure registration and payment collection for all youth programs
• Manage, track and submit expenses for teams (e.g., apparel, equipment, travel for out of
  
  

state comps)

• Support the development of departmental SOPs
  
  

Professional Expectations

• Attend and be prepared for all meetings
• Cultivate an inviting and supportive atmosphere, and become an integral part of our
  
  

climbing community.

• Greet every customer who walks through the doors with eye contact, a smile, and a
  
  

verbal acknowledgement.

• Embrace customer experience as a cornerstone of your role, engaging with visitors in a
  
  

lively and warm manner.

• Actively interact with customers, going the extra mile to make their experiences
  
  

unforgettable.

• Stay up-to-date and informed on facility offerings found on the website,
  
  

gym-management software, any recent communications, or elsewhere.

• Effectively manage risk in an indoor climbing environment.
• Uphold the gyms rules, procedures, and policies.
• Ability to manage your time clock appropriately
  
  

Qualifications

Other duties, as required

• Excellent written and verbal communication skills.
• Experience in and around climbing gyms.
• 3 years climbing experience in all relevant facets of rock climbing, specifically, indoor,
  
  

outdoor, bouldering, and sport.

• Education background preferred but not required.
• Ability to lead by example and teach all youth program curriculums.
• Personable, friendly, and helpful attitude .
• Professional attitude, willingness to learn.
• Ability to assess, teach, and critique climbing technique to climbers of all abilities.
• Extensive experience in risk management for rock climbing and working with minors.
• Strong communication skills: interpersonal, customer relations, conflict resolution.
• Must be friendly and people oriented, able to connect and build relationships with
  
  

members and guests, youth participants, parents and staff.

• Single Pitch Instructor or Climbing Wall Instructor certifications are preferred but not
  
  

required.

• CPR/ First Aid Certification preferred but not required.
• Background check required.