General Manager – Bouldering Gym

BERKSHIRE BOULDERS

Berkshire Boulders is the first full service climbing gym, coming soon to the Berkshires, located in Great Barrington, MA. Great Barrington is renowned for having world-class outdoor climbing but has lacked for decades an indoor gym.

The mission of the gym is to serve the community – to become a place of congregation, learning, socializing, and of course climbing. The gym also supports outdoor access, with profits donated to local organizations that keep outdoor climbing in the public domain.

The gym is small, with a footprint of 4,000sf. The gym will have 2,000sf of climbable surface, a retail area, a hangout area, and fitness. Dan Yagmin, owner of Decoy Holds, is a partner in the gym and responsible for the setting style and execution.

THE JOB

This is a unique opportunity for the right candidate.

The General Manager of the gym will ultimately be responsible for the success of the gym and will be given a significant ownership stake in the business. This includes not just ensuring that operations run smoothly, but working to launch and build the business, bring in new customers, add programming, and engage with the community.

The General Manager needs to have a strong passion for climbing and community building. This passion will be an important part of putting together a team that is welcoming to all patrons and potential customers. You will be expected to know the inner workings of how to run a successful climbing gym – managing a team, marketing to customers, enhancing operational capabilities, etc.

Responsibilities

The position of GM is broad and adaptive. You will report to the owner and will be expected to improve all areas of operations. The responsibilities will include, but are not limited to:

• Manage all day-to-day operations of the gym.
• Develop a lean staffing model, and manager the team including
• Hiring
• Firing
• Training
• Scheduling
• Performing bi-annual performance reviews
• Scheduling and leading regular meetings
• Grow revenue by:
• Running communication and email campaigns to customers.
• Identification and execution of print and digital marketing campaigns
• Community engagement
• Holding events (film series, etc.)
• Develop, launch, and manage programming, including:
• Youth clubs/teams
• Partnerships with nearby schools
• Adult climbing classes
• Outdoor climbing clinics
• Corporate programs
• Run climbing clinics and coach youth clubs/team
• Assist in route setting
• Manage POS software – Use multiple administrative tools to create weekly staff schedules, oversee accounts receivable, maintain register drawers and prepare weekly deposits
• Data Analysis – Use various reports to analyze individual and team performance with an eye to consistent improvement
• Facility Management – Use organizational tools to schedule inspections, cleaning and maintenance tasks
  

Benefits

• Competitive salary ($45,000-$60,000)
• Equity in the business (5-20%)
• KPI based bonuses (up to $10,000)
• PTO
• Free membership with access to all programs and classes
• 20% discount on all retail
• Friends and family benefits
  
  

Qualifications

• 2 years management experience
• Experience in the industry, including in-depth knowledge of how gyms operate (programming, route-setting, retail, POS, etc.)
• The ability to communicate clearly and efficiently
• Ability to work independently and showcase ownership mentality
• Driven to improve the business
• Ability to work long days, nights, and weekends when needed
• Ability to lift and move up to 50lb
• CPR / first aid experience (or willing to obtain certification)
• Excel and Google Drive
  
  

We are looking for someone who is passionate about climbing and bringing people together. Berkshire Boulders is committed to diversity among its staff and we encourage applicants of all backgrounds to apply. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or disability.