What are the responsibilities and job description for the Dispatch Coordinator position at Climate Pros, LLC?
Job Summary
The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost and time-efficient manner.
Duties and Responsibilities:
Desired Skills, Certifications, and Education:
Regularly required to sit, stand, and walk; occasionally lift and/or move up to 15 pounds; noise level is usually moderate. All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
EEO Statement
Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.
The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost and time-efficient manner.
Duties and Responsibilities:
- Handle the dispatch process from initial service call to completion:
- Take incoming customer calls and schedule/coordinate all service calls as they are received
- Dispatch Service Technicians for each call
- Monitor technician's progress while on call and adjust dispatches as necessary
- Respond to all messages left overnight
- Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.
- Create dispatch tickets for all service calls
- Debrief Service Technicians after completion of each call
- Maintain the dispatch board(s)/schedule
- Forecast workload for 2 -- 3 days out
- Maintain "On-Call" schedules for Service Technicians
- Plan, schedule and manage customer's preventative maintenance and work orders by priority.
- Regularly reviews work order backlog.
- Monitor and maintain work order network.
- Dispatch and coordinate company driver deliveries and equipment to site or technicians.
- Perform other related duties as required and assigned.
Desired Skills, Certifications, and Education:
- Excellent oral and written communication skills
- Ability to multitask under pressure
- Experience managing and prioritizing multiple projects
- Strong organizational skills
- Geographical knowledge of service area or map reading skills
- Experience with FM Facility Maintenance
- Knowledge of industry is recommended but not required
- Self-sufficient and able to work with little direct supervision
- High School Diploma/ GED
- 3-5 years of dispatch experience
- Computer knowledge must include: MS Office- Word, Excel and Outlook
- Be an honest team player, growth-oriented, ability to do whatever it takes; safely!
Regularly required to sit, stand, and walk; occasionally lift and/or move up to 15 pounds; noise level is usually moderate. All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
EEO Statement
Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.