What are the responsibilities and job description for the Customer Service Administrative Assistant position at Clifton, NJ?
Customer Service – Administrative Assistant
Responsibilities:
- Proactively process and manage customer orders and customer requests.
- Ensure orders are entered accurately into computer system.
- Track, monitor, and resolve issues related to customer orders.
- Prepare correspondence informing sales and accounts of relevant order/account information.
- Work with sales personnel as it relates to customer issues including order changes, cancellations, returns, refusals, or shipping issues.
- Proactively manage status of orders daily.
- Establish and maintain a strong working relationship with other departments
- UPS/FedEx online shipping (information entry on portals and printing labels and reports)
Required Skills/ Knowledge:
- Excellent time management, telephone and email skills.
- Ability to prioritize and multi-task in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent analytical, critical thinking, and problem-solving skills.
- Team player, strong work ethic, hands-on and flexible.
- Strong working knowledge of MS Office Suite, including Excel, Outlook and Word.
- Outgoing and professional demeanor.
Experience Needed:
- 10-15 years’ experience in Customer Service and Administrative Assistant.
*** Please submit your resume with your salary requirement. Failure to include resume and/or salary requirement will result in elimination from being further considered for this opportunity. ***
Salary : $46,000 - $51,000