Sales Support Specialist

SALES SUPPORT SPECIALIST

Mountain Region

JOB SUMMARY: The Sales Support Specialist’s (SSS) primary responsibility is to book Real Estate tours for the Sales Executives within his or her region. This is accomplished by calling Prospects that have been assigned to their region of interests and marketing/selling them on The Cliffs lifestyle. The SSS must maintain a meticulously organized database of less than 400 sales Prospects at any given time. Timely follow up with each Prospect is essential to the success of this role. The SSS shall be responsible for maintaining a valid Real Estate license in South Carolina and must be proficient in Property Base.

JOB DUTIES:

• Conduct daily outreach (calls and emails) to qualify prospective buyers and maintain a consistent pipeline of leads
• Educate prospects on the lifestyle offering while building professional relationships and schedule property tours when appropriate 
• Follow-up with prospective clients while striving to meet sales goals
• Transition qualified leads to Sales Executives while ensuring a seamless handoff
• Maintain accurate prospect tracking and follow-up tasks within CRM systems
• Coordinate all aspects of Discovery Visits, including accommodations, real estate tours, club activities, and curated guest experiences
• Manage guest documentation, ensuring all required agreements are completed prior to booking 
• Securely handle sensitive guest information, including payment details
• Oversee Discovery Visit workflows and internal coordination across teams while maintaining shared calendars and ensuring all tour logistics are clearly communicated
• Collaborate with the Property Manager to coordinate guest accommodations, ensure property readiness, and support a seamless experience for all visits 
• Study and develop proper product knowledge and sales techniques as required to obtain maximum sales efficiency within legal, ethical, and moral standards.
• Develop and maintain knowledge of market trends, competition, and customers.
• Possess the ability to professionally discuss a client's financial background and history during the qualification process.
• Provide regular reporting and updates to team on tour activity and performance 
• Collaborate closely with the sales team to identify and capitalize on additional opportunities to drive sales, including participation in real estate and club events
• Partner with the Operations Manager on special projects, events, and reporting as needed
• Follow company policies, procedures, rules, and regulatory requirements.

BACKGROUND/EXPERIENCE:

• Two-to-four-year minimum professional sales experience and/or proven track. record selling upscale hotel/resort properties (minimum 2 years highly preferred).
• Professional phone skills with excellent customer service.
• Bachelor’s degree preferred.
• SC real estate license required.
• Must possess excellent oral and written communication skills.
• Must be sales and goal oriented.
• Strong technical skills and mindset to leverage database systems and rental management software.
• Proven experience with MS Office products to include Word, Excel, and Outlook. 
• Ability to organize, prioritize, meet deadlines and multi-task.
• Ability to produce consistent results.

THE CLIFFS BENEFITS:

• A knowledgeable and passionate management team that leads by example
• Employee appreciation parties and team building events
• Premier training
• Excellent compensation including 15 vacation days and 9 paid holidays
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*
• Employee Wellness Monetary Incentives 
• Paid maternity and paternity leave
• A work/life balance!