What are the responsibilities and job description for the Technical Support - retail position at Client of Excelion Partners?
If you are a Technical Support candidate with retail/POS experience, please check this out! Local travel in the Milwaukee area. We are working directly with the hiring managers and this will move quickly. This is an contract to hire role. Thanks!
Job details:
- Oversee daily technical support operations in a fast-paced retail environment, ensuring prompt resolution of customer issues and adherence to service level agreements.
- Working closely with the technology sales team, this role involves managing hardware and software support, troubleshooting, coordinating on-site technicians, and handling equipment dispatch and configuration.
- This person will develop policies, monitor performance metrics, and collaborate with product and engineering teams to enhance support capabilities while fostering a customer-focused culture.
- The ideal candidate brings expertise in retail digital displays, signage, and media networks, strong leadership and communication skills, proficiency in electronics and schematics, and the ability to create clear technical documentation.
- This role requires a proactive problem-solver who can drive service excellence and support the growth of technical operations.
Salary : $55,000 - $75,000