What are the responsibilities and job description for the Customer Service/Sales Support position at Argus Technical Services?
CSR / Sales Support
Responsibilities
Responsibilities
- Serve as a warm and professional point of contact for customers, ensuring a positive first impression whether via phone, email, or in person.
- Greet and host visiting customers, meeting coordination, refreshments, and onsite hospitality.
- Support the sales team with administrative functions such as customer quote follow-up, sales order tracking, and reporting.
- Perform accurate and timely data entry of customer orders, reviewing contracts and documentation for completeness and clarity.
- Ensure proactive communication with customers regarding order status, lead times, and potential issues.
- Answer the main phone line and route calls appropriately.
- Maintain and update customer records in the CRM (Goldmine), ensuring all touchpoints and communications are documented.
- Generate and distribute open order and follow-up reports to customers and the sales team.
- Assist in preparing customer presentations, sales materials, and proposals as needed.
- Provide first-level support for customer inquiries and concerns, escalating as appropriate.
- Coordinate with internal departments (sales, production, shipping) to fulfill customer needs and resolve service issues.
- Manage incoming and outgoing mail and assist with general office duties (filing, printing, organizing documents).
- Maintain a customer-first mindset, demonstrating responsiveness, accuracy, and professionalism in every interaction.
- Assist in onboarding new customers and coordinating initial order setup and documentation.
- Support customer billing inquiries and assist in resolving invoice-related issues.
- High School Diploma
- Some college coursework is preferred.
- Comprehensive skills in MS Office (Outlook, Excel, Word and PowerPoint)
- 1 to 3 years in a related field, customer service experience preferred.
- Previous experience with data entry in a Unix based ERP system as well as Goldmine (CRM) is a plus
PREVIOUS CUSTOMER SERVICE/SALES SUPPORT EXPERIENCE in a manufacturing environment
