Information Technology Specialist

This position is located at Office of the Chief Information Officer Client Experience Center - CEC.

This is not a remote position. You will be required to be in your duty station office per CEC telework policy.

Qualifications:

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience

Specialized Experience for the GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes:

- Demonstrating systems administration on Linux and Windows servers with experience in IT disciplines (such as provisioning routine configuration, installation, vulnerability management, and reconfiguration of database and related products); AND
- Supporting incident resolution (examples include using service desk ticketing tools such as ServiceNow or Remedy, troubleshooting and resolving problems directly and when needed, assisting and providing direction to junior support staff for escalated issues); AND
- Experience automating IT operational processes, reducing manual intervention and improving overall system efficiency ( examples include Ansible, Puppet, Chef, or scripting languages like Python and PowerShell)

Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-13, you must have been at the GS-12level for 52 weeks.

Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Responsibilities:

As an Information Technology Specialist, you will:

• Prepare and present briefings to senior management officials on complex and sometimes controversial issues.
• Provide on-call tier 3 support for applications with availability requirements beyond normal business hours.
• Manage and support IT hardware such as Cisco UCS systems, Nutanix hyper-converged solutions, and traditional stand-alone server hardware (such as HP, Dell, Sun, IBM server/blade chassis).
• Collaborative with other division or cross-division staff to produce solid designs for enterprises solutions to meet customers' needs within End User Computing environment.
  

Salary : $118,675