Automotive Division Manager

As the Director of Account Services - Automotive Division, you will be responsible for leading and overseeing a team of Account Managers and Auto Division Managers dedicated to servicing our automotive clients. You will play a pivotal role in developing and executing strategic account plans, fostering client relationships, and driving revenue growth within the automotive sector. The ideal candidate will have a deep knowledge of the automotive industry, strong leadership skills, and a track record of delivering exceptional client service.

*This is an in-office that will be filled for our headquarters in Baton Rouge, LA.*

Objectives:

• Maintain high standards of service within the department to fulfill client satisfaction within our existing portfolio.
• Manage the Operations layer of support for the Account Management team, including Auto Division Managers.
• Manage relationships with both Click Here partners and clients.
• Keep client and employee retention above minimum performance standards.
• Roll out initiatives pushed down by the Executive team to support more efficient processes for managing client expectations.
• Support, mentor, and manage the performance of all Automotive Account Managers, while also holding them accountable to meeting their responsibilities.

Job Responsibilities:

• Directly responsible for the management of all employees in the Automotive Account Management division, including Auto Division Managers, Account Managers, and Marketing Coordinators.
• Manage recruitment and pipeline of new department hires and overall bandwidth of department.
• Constant evaluation of employee performance and development.
• Build and maintain strong client relationships, serving as a point of contact for various automotive clients and ensuring their needs are met.
• Collaborate with cross-functional teams, including all fulfillment departments, to develop solutions tailored to client needs.
• Drive innovation and leadership within the automotive division, staying up to date with industry trends, technologies and best practices.
• Manage team expectations and standards on all deliverables and deadlines.
• Monitor and hold AM’s and ADM’s accountable to all department and company policies, processes, and initiatives.
• Monitor account performance, analyze data, and identify opportunities for growth
• Partner with senior leadership to develop and implement business development strategies to expand automotive presence and secure new business.
• Provide insights from a client-facing perspective when discussing internal initiatives.
• Identify opportunities for upselling and cross-selling, and ensuring alignment with client goals and objectives.
• Manage a structure/process for tracking Client Deliverables (Notes, Sales, Quality of notes).
• Travel to meet with clients to review performance and as needed (QBR).
• Other duties may be assigned

Required Qualifications:

• 4 years of experience in account management or client services, with a focus on the automotive industry
• 5 years of people management and leadership
• Experience in driving revenue growth, managing client relationships, and leading high-performing teams.
• Deep understanding of SEM/PPC, SEO, Programmatic Display and Video, Social Media Marketing, OTT/CTV
• Strong leadership skills with the ability to motivate teams and drive results in a fast-paced environment.
• Experience working with automotive dealerships with knowledge of automotive consumer trends, competitive landscape, and market dynamics.
• Excellent communication and presentation skills to articulate complex concepts and build rapport with clients and internal teams.
• Proficiency using industry tools (Google Analytics, Google Adwords, Facebook Ads).
• Proficiency in CRM software (Salesforce), Microsoft Office/Google Workspace (Docs, Sheets, Slides, GMail, GChat).

Preferred Qualifications:

• Agency experience
• Experience selling digital marketing solutions
• Google certifications