Salesforce Administrator

Cleveland Steel Container is an employee-owned company. We are a family oriented, team-based organization that is the leader in the steel container industry. A key to our success has been our unique company culture that is based on openness, honesty, accountability and cooperation.  We are seeking a mature, responsible, customer-oriented individual that shares the values of our company culture that is built around teamwork, family, honest communication, producing desirable results for our Hudson, OH corporate office. 

INDUSTRY LEADING BENEFIT PROGRAM THAT INCLUDES LOW EMPLOYEE PREMIUMS FOR MEDICAL INSURANCE, UNMATCHED RETIREMENT PROGRAMS AS AN EMPLOYEE OWNER. DENTAL, VISION, LIFE AND DISABILITY INSURANCES. NEW EMPLOYEES ARE ELIGIBLE FOR 15 DAYS OF PAID VACATION PER CALENDAR YEAR AND 11 PAID COMPANY HOLIDAYS.

The Salesforce Administrator is responsible for managing all aspects of the Salesforce platform across all divisions of CSC. Their primary duty is to support, maintain and provide recommendations for business views, integrations with outside systems and overall best practices within the CRM environment. They are responsible for ensuring that the configuration and related internal customer support serves the organization’s needs. Responsibilities include working with and through other departments to ensure that solutions fulfill customer requirements and are delivered in accordance with the established schedule as well as are in alignment with the annual business plan. In addition, they must also be closely tied to other IT Initiatives and projects within the business analytics space.

Duties and Responsibilities:

• Lead software implementations and related upgrades with customized criteria tailored for the needs of internal departments.
• Build scalable infrastructure and utilize the most appropriate software tools.
• Evaluate new technologies, review RFPs from vendors, and identify necessary system advancements or additions.
• Manage the design, implementation, and support of the company’s CRM system and data architecture.
• Assist and recommend in the delivery and management of the prioritized roadmap for technology enhancements related to the Salesforce ecosystem, ensuring overall alignment with Company strategy and vision.
• Work alongside and as part of the overall Business Analytics team on key projects and major reporting initiatives.
• Plan and manage application projects, overseeing requirements gathering, business process mapping, system selection and all technical aspects of the implementation.
• Assist in the development, support and maintenance of custom applications and integrations between Salesforce and both upstream and downstream business systems.
• Analyze existing processes and make recommendations to streamline processes within the CRM ecosystem.
• Provide thought leadership to business stakeholders in understanding emerging technologies.
• Work with various stakeholders as well as IT counterparts to align data architecture in support of stakeholder reporting requirements.

Qualifications and Skills:

• BS/BA Degree in Marketing or a related field
• Minimum of 5 years' experience with Salesforce Lightning – preferably multiple end-to-end implementations.
• Best practices implementation of workflows, validations, triggers, etc.
• Strong working knowledge of API, Web Service Calls, e-mail integrations, etc.
• Experience with Sales Cloud; additional experience in Service Cloud, Marketing Cloud, Commerce Cloud and/or Manufacturing Cloud desired.
• Salesforce Advanced Administrator Certification or equivalent experience.
• Business analysis skills to review, audit, and improve business processes and utilization of internal systems.
• Experience with structured SDLC (Software Development Life Cycle) including user acceptance testing and release management.
• Project management skills to prioritize initiatives, control scope, and deliver on time.

Cleveland Steel Container was founded in 1963 to provide customers with a dependable steel pail. Currently, we have four pail plants located strategically throughout the United States to support our customers. At our Streetsboro facility, we have a metal stamping plant to provide component parts for our pails. Our goal is to continuously provide our customers with quality pails through excellent service at an outstanding value. Finally, we make good pails and deliver them on time!

Cleveland Steel Container offers a competitive salary based on commensurate experience and a comprehensive benefits program that includes medical, dental, and vision insurance, flexible spending accounts, 401k with company contribution, profit sharing, paid holidays and vacations, life insurance and short & long-term disability coverages along with an Employee Stock Ownership Plan (ESOP).