PATRON ENGAGEMENT GENERALIST - LENDING

PATRON ENGAGEMENT GENERALIST - LENDING

HOURS: Minimum of 37.5 hours per week. May be required to work flexible hours, including evenings and/or weekends, to meet operational needs. (EVERY SATURDAY IS REQUIRED)

BARGAINING UNIT: SEIU / PAY GRADE: E = $22.0567

LOCATION: Main Library

EXTERNAL POSTING OPEN UNTIL FILLED

Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge.

The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patrons and staff.

JOB SUMMARY: This position is responsible for performing patron and visitor assistance, lending, circulation, research, collection, outreach, and group service duties primarily at the Main Library.

JOB REQUIREMENTS:

Education: High School Diploma.

EXPERIENCE:

• Three years’ public or customer service experience required. Experience working in a public library strongly preferred.
• Experience working in a diverse, densely populated community considered to be a major metropolitan area preferred.
• Three years’ experience with personal computers, on-line tools, resources, databases, and group meeting platforms required. Intermediate proficiency (70% passing) in MS Office or similar software, as well as customer service, is required.

TECHNICAL EXPERTISE:

• Demonstrated intermediate level knowledge of library practices, terminology, and classification systems and technology.
• Demonstrated computer skills including use of windows, MS Office, internet browsing, group meeting platforms, and library related databases, systems and software. General principles and objectives of information technology systems and programs.
• Maintain knowledge and skills of various current adaptive and emerging technology to support patron, personal and business needs.
• Intermediate level mathematics and English skill.
• Read, understand, and communicate information and ideas presented in writing. Above average attention to detail for accuracy of legal forms and documents.
• Experience working with all levels within an organization is required.
• Proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, succinct, and free of errors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:

• Perform patron service inclusive of patron and visitor assistance, lending, circulation, collection, and service duties at the Main Library. Assist patrons with Passport, and Passport Photo Services which may include, but is not limited to, receive ongoing training to certify as a Passport Acceptance Agent, review applicant intake documents, forms, and identification for accuracy per U.S. Department of State specifications and requirements, use equipment, transmit files, etc.
• Interact and initiate engagement with visitors and patrons with finding materials and experiencing the Library and its spaces. Connect visitors to areas of the Library.
• Respond to call center inquiries/requests.
• Perform direct patron and material circulation functions. Serve as a primary point of contact for circulation services such as inquiries, new card registration, accept payments for library fines/fees, dispute resolutions, processing ecard applications, etc. Add brief/on-the-fly records in the catalog.
• Perform basic interlibrary loan activities such as verifying borrowing requests, responding to inquiries, fill requests, search databases, contact loan requestor, etc.
• Schedule, assist, instruct, train and oversee patron use of technology equipment such as MFD, catalog computers, troubleshoot issues related to patron login/access of online Research Databases, and eMedia, etc.
• Perform collection duties including, but not limited to, shelving, pulling materials, assisting with displays, etc.
• Assist with visits and wayfinding. Ensure patrons feel welcomed, supported, safe, and engaged while visiting and/or utilizing library services and programs.
• Place and/or manage orders.
• Process, identify, and/or add records to various software programs.
• Prepare, verify, process and/or organize computer information, library materials, and/or documents/records.
• Perform routine administrative tasks.
• May attend meetings, participate in committees or training, etc.

Perform other duties as assigned.

EXTERNAL POSTING OPEN UNTIL FILLED