What are the responsibilities and job description for the Animal Services Specialist-Intake & Resource Coordinator position at Cleveland County?
Requirements
N/A
Job Description
Comments From This Job Announcement
Summary
The purpose of this position is coordinating the flow of animals received into the shelter, processing intakes, and evaluating the behavior and apparent health of the animals, working with the general public, assisting with the rehoming of owned pets, identifying and providing resources to keep pets in their homes, procuring and tracking resources.
Essential Functions And Responsibilities Include
Collaborate with the other Animal Services Specialists on a routine basis for evaluation and meeting intake requirements regarding home care versus shelter care, identifying pathway of animals ensuring animal positive outcomes or intake diversion is efficient and effective in each stage and taking/uploading photos & videos of animals at the time of admission.
Responsible for maintaining animal flow through the facility through coordination and regular communication with the Community Engagement Manager.
Understanding the organizational resources available at any given time, so intake is in alignment with regard to capacity, medical, spay/neuter, behavior, age, etc.
Prioritize intakes from our local partners and owner surrender program based on the current and projected available capacity at the shelter.
Maintain and build our transfer partner relationships to help alleviate overcrowding in the shelter.
Responsible for the transport of animals to and from our partners by following Transport Best Practices and maintaining the sanitation and cleanliness of the transport vehicles.
Ensure that all animal records are completed and accurate.
Responds to citizen requests for resources, coordinates services to assist citizens based on their needs through answering inquiries, arranging animal surrender appointments, aligning resources to deter or defer intake, organizing focused field distribution of information and resources.
Solicits donations from various sources, maintains database of donors, inventory, and distribution.
Daily production of systematic data points and statistical dashboards identified by the director
Make recommendations on policy and procedural changes with regards to efficiency and effectiveness to promote Animals Services program performance.
As part of a team environment, it may occasionally be required to assist with other Animal Services operations when staffing issues arise.
The responsibilities and duties outlined above are intended to provide a general outline and summary of this role. It is not intended to be an exhaustive or comprehensive list of duties and responsibilities. Additional tasks may be assigned as needed, with or without notice, to meet the needs of the department and county.
Education & Experience
High School Diploma or GED and 1 year of experience in animal services, animal health, or animal care and welfare. Experience working with the intake of animals and placement of animals preferred but not required.
Knowledge, Skills, And Abilities
Excellent communication skills, including both written and oral communication
Excellent time management skills with the ability to prioritize multiple projects and be responsive to requests
Must have excellent interpersonal skills
General knowledge of modern and complex principles and practices of animal care
Knowledge of basic statistical procedures, data and records management and report preparation
Ability to analyze reports and make recommendations to improve program performance
Ability to establish and maintain effective working relationships
Proficient with Microsoft Outlook, Word and Excel
Experience with animal shelter software helpful
Work Environment / Physical Requirements
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This work requires frequent exertion of up to 10 pounds of force and occasional exertion of up to 75 pounds of force
Work regularly requires speaking or hearing and using hands to finger, handle or feel
Frequently requires standing, walking, sitting, stooping, kneeling, crouching or crawling, reaching with hands and arms and lifting and occasionally requires climbing or balancing, smelling, pushing or pulling and repetitive motions
Vocal communication is required for expressing or exchanging ideas by means of the spoken word
Hearing is required to perceive information at normal spoken word levels
Work requires preparing and analyzing written or computer data
Work regularly requires Animal Hair and Dander and Potentially Aggressive Animals
Frequently requires exposure to wet, humid conditions (non-weather and weather)
Occasionally working near moving mechanical parts, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment
Work is generally in a loud noise location (e.g. grounds maintenance, heavy traffic)
License & Certifications
Valid driver's license and insurable driver's record.
North Carolina Certified Rabies Vaccinator within 6 months of hire.
North Carolina Certified Euthanasia Technician within 6 months of hire.
Fear Free Certification obtained within 6 months of hire.
Work Location:
This role must work from the location identified at the time of hire with work travel required as needed. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR for approval.
Additional Information
Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Cleveland County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Application Process
All applicants must submit a completed County Application by the closing date to www.clevelandcounty.com.
Selection Process
Selection will be by structured interview. Applications will be reviewed to select the most qualified applicants for admission to the interview.
Cleveland County is an Equal Opportunity Employer
How To Apply For This Job
Click the 'checkbox' next to this job announcement then click the 'Apply & Continue' button.
$18.37/hr. **Compensation will be based on experience**
Salary Range
michelle.weathers@clevelandcountync.gov
Contact Email
Full-Time
Job Type
ANIMAL SERVICES
Job Category
04/30/2025
Posted
05/14/2025
Deadline
michelle.weathers@clevelandcountync.gov
Contact Email
Full-Time
Job Type
Job Type
ANIMAL SERVICES
Job Category
Job Category
04/30/2025
Posted
Posted
05/14/2025
Deadline
Deadline
N/A
Job Description
Comments From This Job Announcement
Summary
The purpose of this position is coordinating the flow of animals received into the shelter, processing intakes, and evaluating the behavior and apparent health of the animals, working with the general public, assisting with the rehoming of owned pets, identifying and providing resources to keep pets in their homes, procuring and tracking resources.
Essential Functions And Responsibilities Include
Collaborate with the other Animal Services Specialists on a routine basis for evaluation and meeting intake requirements regarding home care versus shelter care, identifying pathway of animals ensuring animal positive outcomes or intake diversion is efficient and effective in each stage and taking/uploading photos & videos of animals at the time of admission.
Responsible for maintaining animal flow through the facility through coordination and regular communication with the Community Engagement Manager.
Understanding the organizational resources available at any given time, so intake is in alignment with regard to capacity, medical, spay/neuter, behavior, age, etc.
Prioritize intakes from our local partners and owner surrender program based on the current and projected available capacity at the shelter.
Maintain and build our transfer partner relationships to help alleviate overcrowding in the shelter.
Responsible for the transport of animals to and from our partners by following Transport Best Practices and maintaining the sanitation and cleanliness of the transport vehicles.
Ensure that all animal records are completed and accurate.
Responds to citizen requests for resources, coordinates services to assist citizens based on their needs through answering inquiries, arranging animal surrender appointments, aligning resources to deter or defer intake, organizing focused field distribution of information and resources.
Solicits donations from various sources, maintains database of donors, inventory, and distribution.
Daily production of systematic data points and statistical dashboards identified by the director
Make recommendations on policy and procedural changes with regards to efficiency and effectiveness to promote Animals Services program performance.
As part of a team environment, it may occasionally be required to assist with other Animal Services operations when staffing issues arise.
The responsibilities and duties outlined above are intended to provide a general outline and summary of this role. It is not intended to be an exhaustive or comprehensive list of duties and responsibilities. Additional tasks may be assigned as needed, with or without notice, to meet the needs of the department and county.
Education & Experience
High School Diploma or GED and 1 year of experience in animal services, animal health, or animal care and welfare. Experience working with the intake of animals and placement of animals preferred but not required.
Knowledge, Skills, And Abilities
Excellent communication skills, including both written and oral communication
Excellent time management skills with the ability to prioritize multiple projects and be responsive to requests
Must have excellent interpersonal skills
General knowledge of modern and complex principles and practices of animal care
Knowledge of basic statistical procedures, data and records management and report preparation
Ability to analyze reports and make recommendations to improve program performance
Ability to establish and maintain effective working relationships
Proficient with Microsoft Outlook, Word and Excel
Experience with animal shelter software helpful
Work Environment / Physical Requirements
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This work requires frequent exertion of up to 10 pounds of force and occasional exertion of up to 75 pounds of force
Work regularly requires speaking or hearing and using hands to finger, handle or feel
Frequently requires standing, walking, sitting, stooping, kneeling, crouching or crawling, reaching with hands and arms and lifting and occasionally requires climbing or balancing, smelling, pushing or pulling and repetitive motions
Vocal communication is required for expressing or exchanging ideas by means of the spoken word
Hearing is required to perceive information at normal spoken word levels
Work requires preparing and analyzing written or computer data
Work regularly requires Animal Hair and Dander and Potentially Aggressive Animals
Frequently requires exposure to wet, humid conditions (non-weather and weather)
Occasionally working near moving mechanical parts, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment
Work is generally in a loud noise location (e.g. grounds maintenance, heavy traffic)
License & Certifications
Valid driver's license and insurable driver's record.
North Carolina Certified Rabies Vaccinator within 6 months of hire.
North Carolina Certified Euthanasia Technician within 6 months of hire.
Fear Free Certification obtained within 6 months of hire.
Work Location:
This role must work from the location identified at the time of hire with work travel required as needed. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR for approval.
Additional Information
Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Cleveland County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Application Process
All applicants must submit a completed County Application by the closing date to www.clevelandcounty.com.
Selection Process
Selection will be by structured interview. Applications will be reviewed to select the most qualified applicants for admission to the interview.
Cleveland County is an Equal Opportunity Employer
How To Apply For This Job
Click the 'checkbox' next to this job announcement then click the 'Apply & Continue' button.
$18.37/hr. **Compensation will be based on experience**
Salary Range
michelle.weathers@clevelandcountync.gov
Contact Email
Full-Time
Job Type
ANIMAL SERVICES
Job Category
04/30/2025
Posted
05/14/2025
Deadline
michelle.weathers@clevelandcountync.gov
Contact Email
Full-Time
Job Type
Job Type
ANIMAL SERVICES
Job Category
Job Category
04/30/2025
Posted
Posted
05/14/2025
Deadline
Deadline
Salary : $18
