Patient Access Representative

Join Cleveland Clinic's community-based Lodi Hospital, a member of Akron General. Our caregivers have been providing top-quality patient care to the Medina, Lorain, Ashland and Wayne Counties 1920. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career at one of the most respected healthcare organizations in the world.  

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Registration Clerk, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to payment collection and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.      

A caregiver in this role works a day/evening rotation from 3:00 p.m. – 11:30 p.m. or 11:00 p.m. – 7:00 a.m. with weekend and holiday requirements.

A caregiver who excels in this role will:

• Register all incoming patients (inpatient and outpatient) and verify information, insurance coverage and eligibility, and Medicare medical necessity.  

• Obtain required paperwork, essential information for processing patients, and signatures on required forms while educating patients regarding compliance while obtaining signatures.  

• Perform switchboard duties as needed.

• Overhead/telecom page responsibilities.

• Greet, receive, screen and provide directions to people coming into the hospital and report suspicious persons or activities.  

• Answer the telephone promptly and courteously, provide information and take messages. 

• Collect co-payments and conduct financial counseling for self-pay and underinsured patients while instructing them on financial assistance alternatives.   

• Educate patients on HIPAA regulations.  

• Receive and process information from floor personnel concerning transfer of in-house patients, provide floor personnel with information as requested, maintain a current list of patients by name and room number and correct changes. 

• Schedule appointments for specialty clinic and occupational health and pre-register scheduled radiology, respiratory therapy and surgery patients.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED 

• Proficiency with computer software and multi-system telephone systems

• Exceptional customer service and communication skills

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology 

• One year of experience in an office setting and/or patient registration 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.