Patient Access Coordinator - Emergency Department

Join Cleveland Clinic’s Twinsburg Family Health and Surgery Center to become a caregiver at one of the most respected healthcare organizations in the world. This state-of-the-art facility is dedicated to providing the community with advanced specialty care, primary care and various surgical services. Here, you will receive endless support and appreciation while building a rewarding, lifelong career at Cleveland Clinic.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area.    

A caregiver in this position works  1:00pm to 9:30pm. 

A caregiver who excels in this role will:  

• Organize and coordinate the activities and flow of work for the patient access area. 

• Assign tasks, monitor performance of and assists in training patient service representative. 

• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling. 

• Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. 

• Coordinate activities and resolve operational problems. 

• Adjust employees, patients, and physicians' schedules to respond to operational problems. 

• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank. 

• Produce reports as needed. 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED 

• Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians, and other departments on a problem resolution basis  

• OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others 

• Associate degree may substitute for one year of experience 

• Bachelor's Degree may substitute for the experience requirement 

Physical Requirements:

• Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).