Manager Applications

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

As Manager of Applications for the RCM Technology and Innovations Department, you will be responsible for overseeing all aspects of system planning, application development, and support in alignment with the strategic and operational objectives of Cleveland Clinic and the Information Technology Division (ITD). This role entails directing teams engaged in business analysis, system design, implementation, and ongoing maintenance, while ensuring coordination with other ITD units and fostering collaboration with clinical and administrative departments. The position plays a critical role in advancing institutional initiatives by enhancing the efficiency, accessibility, and effectiveness of information systems. Additionally, you will serve as a strategic advisor to various divisions, evaluating information needs and guiding the development of technology solutions that support enterprise-wide goals.

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Manage, organize and control all system planning and development functions in support of Cleveland Clinic and ITD strategic and tactical goals.

• Direct the activities of personnel involved in business analysis, system design and implementation and application maintenance and support.

• Coordinate departmental activities with other ITD teams and interface with Cleveland Clinic user departments.

• Influence the success of new programs and strategic plans related to information processing, access and utilization.

• Act as a consultant to Cleveland Clinic divisions to identify information needs and develop appropriate strategies.

• Develop and execute departmental plans that provide solutions for new or revised business processes and information workflows.

• Direct personnel engaged in providing analysis, design, and programming services to the organization.

• Evaluate the quality and timeliness of services delivered and implement improvements as needed.

• Build and maintain positive relationships with the client community and other ITD departments.

• Establish priorities and define short- and medium-term objectives, organizing and scheduling activities to meet established goals.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s Degree and five years of demonstrated experience in information system development and in a large data processing environment inclusive of three years of management experience

• OR an advanced degree may offset years of experience

• OR additional years of experience may offset the degree requirement

• Experience with implementing and supporting major systems in a clinical or system analyst capacity

• Experience in application of project management and system development methodologies

• Knowledge of business/scientific functions and related systems interfaces that assist management in the operation and administration of divisions

• Ability to understand and deal analytically with both internal problems and the CCF opportunities that arise during the coordination of multi-disciplinary projects

• Ability to interrelate to all levels of the user community

Preferred qualifications for the ideal future caregiver include: 

• Knowledge of healthcare operations

• Claims experience – waystar, experian, availity, other 3rd party apps

• Epic certification

• Managed high functioning EPIC and epic rev cycle management

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• This position requires frequent sitting and use of telephone and personal computer.

• Frequent talking and listening when giving instructions and explanations is required.

• The position must be available after hours for support by pager and computer dial-in.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

Pay Range

Minimum hourly: $48.99

Maximum hourly: $74.71

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.