What are the responsibilities and job description for the Host Hostess U position at Cleveland Clinic?
Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.
When we do everything in service of our patients and caregivers, no detail gets ignored. On our team, our goal is to create a healing environment and nutritious food — just like our patients have come to expect. As a Host/Hostess, you will play a key role in supporting exceptional patient nutrition care by receiving, interpreting, and executing patient diet orders, delivering and collecting meal trays, and ensuring patients receive menu selections aligned with their prescribed diets. You will serve as a vital liaison between patients, the Food and Nutrition Services Department, and Nursing Services by communicating patient food needs to the appropriate team members and assisting clinical staff in meeting all basic nutrition care requirements. Your attention to detail, compassion, and commitment to service help create a positive and healing experience for every patient you encounter.
A caregiver in this role works day/evening/night/weekend shifts from 6:00 a.m. – 2:30 p.m. or 10:30 a.m. – 7:00 p.m. with rotating holiday requirements.
A caregiver who excels in this role will:
Be responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders.
Be responsible for the delivery and collection of trays to and from patients.
Ensure that nutrition care diet orders are provided to the patient by offering appropriate menu selections.
Act as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services.
Communicate all patients’ food needs to the appropriate area of the Food and Nutrition Services Department.
Assist the clinical staff in ensuring that all patients' basic nutritional care needs are met.
Answer phone line for room service patients' calls and requests.
Document food order received over the phone.
Call nursing stations, patients, and other employees to clarify diet orders.
Organize paperwork and files of room service meal orders.
Observe patient's current diet on meal tickets.
Set up patient trays to be delivered, deliver patient trays during meal service and deliver nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner (10:00 a.m. - 6:00p.m.)
Visit patients to introduce the services of the Food and Nutrition Services Department.
Obtain food preferences/dislikes from patients and/or family members.
Ensure that all new admits receive a menu to select lunch and dinner.
Complete sanitation tasks.
Inventory and re-stock pantries, refrigerator, and freezers on assigned unit(s).
Ensure prompt response to requests for service and follow up if delays or product availability problems are identified.
Maintain the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards.
Follow Food Production Standards in regard to handling techniques, food storage, and proper food temperatures.
Complete production sheets and temperature logs.
Deliver early and late patient trays as needed in a timely manner (less than 30 minutes).
Review therapeutic diets using established patterns as a guide.
Mentor/train new host/hostesses effectively.
Minimum qualifications for the ideal future caregiver include:
Able to fluently speak, read, and write English
Demonstrates proficiency in using CBORD computer system
Preferred qualifications for the ideal future caregiver include:
High School Diploma or general education degree (GED)
Bilingual abilities
Food service background
Customer service experience
Physical Requirements:
Able to push carts weighing up to 350 lbs.
Able to twist, stoop, bend and squat.
Able to lift and carry up to 40 lbs.
20% of the day is standing, 60% walking and 20% sitting.
Able to maintain focus and perform multiple tasks at one time.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Pay Range
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.