Case Management Social Worker

Cleveland Clinic Nevada specializes in collaborative care, providing the community with ongoing care, clinical research and access to no-cost partner resources and education services. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career at one of the most respected healthcare organizations in the world.  

As a Case Management Social Worker, you will be responsible for coordinating the care and services of select patients. This includes conducting comprehensive psychosocial assessments, providing supportive counseling and collaborating with community resources to address patient needs. You will intervene with individuals experiencing complex psychosocial and discharge planning challenges, deliver crisis intervention for patients and families and support safe, effective transitions of care for high-risk patients facing barriers to access. When you join our team, you will be part of a supportive caregiver family that will be united in shared values and a purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

A caregiver in this role works Monday through Friday from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Coordinate the care and services of select patients.  

• Intervene with patients who have complex psychosocial and discharge planning needs.  

• Conduct detailed psychosocial assessments and coordinate with community resources and supportive counseling.  

• Offer crisis interventions to patients and families with psychosocial needs and facilitate the transition of care for high-risk patients facing barriers to care. 

• Manage all aspects of discharge planning for assigned patients in order to ensure a timely discharge and provide appropriate connection with post-discharge care providers. 

• Work with families exhibiting complex family dynamics. 

• Communicate with interdisciplinary team regarding the discharge planning status of all patients that are referred. 

• Educate patients, families and physicians regarding post-acute options and address freedom of choice and financial concerns. 

• Conduct initial and ongoing psychosocial assessment and interventions and make treatment recommendations to engage patients and families in adherence to the treatment plan by reducing or eliminating the social, psychological, financial, behavioral and regulatory barriers to successful medical outcomes. 

• Serve as a resource person to provide counseling and intervention related to treatment decisions and end-of-life issues. 

• Advocate for patients and families by providing intervention in cases involving child abuse and neglect, domestic violence, elderly abuse, institutional abuse and sexual assault. 

• Advocate for patient and family empowerment and independence to make autonomous health care decisions and access needed services within the health care system and community. 

• Meet core social work competencies and adhere to regulations. 

• Remain current with regulations which impact the care of patients and regulatory compliance. 

• Promote individual, professional growth and development and meet mandatory and continuing education requirements. 

• Serve as a preceptor, mentor, and resource less experienced caregivers and represent the department on committees. 

Minimum qualifications for the ideal future caregiver include:

• Master’s degree in social work (MSW) or Master of Science in Social Administration (MSSA)

• Current state licensure as a Social Worker

• Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross

Preferred qualifications for the ideal future caregiver include: 

• Certification as a Case Manager within one year of eligibility from an approved professional organization

• Three years of experience in a healthcare system that includes exposure to and experience in pre- and post-acute care 

• Care Management/Social Work experience

• Knowledge of community resources

• Detail oriented with ability to work independently within the structure of Cleveland Clinic

• Ability to grow, nurture and sustain professional relationships with clinical staff

• Ability to discern when a patient or CG is in emotional distress

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.

• Ability to communicate and exchange accurate information

• Ability to work with physical records, such as retrieving and filing.  Ability to operate a computer and other office equipment.

• Ability to travel throughout the hospital system.

• Requires normal or corrected hearing and vision to normal range.

• In some locations ability to lift up to 10 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.