Continuous Improvement Specialist II

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. You will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

The Continuous Improvement Specialist manages medium to large improvement activities or projects, leveraging project management tools to deliver results. You will apply the Cleveland Clinic Improvement Model (CCIM) building and advancing capabilities of caregivers through teaching, facilitating and coaching caregivers. 

A caregiver in this position works Monday through Friday 8:00am to 5:00pm. Primary location is CC Main Campus but can provide support to other Northeast Ohio facilities.  

A caregiver who excels in this role will:  

• Growing knowledge of the CCIM while implementing and applying it to operational teams. This knowledge growth should include but not be limited to increasing teams' knowledge in Organizational alignment, Visual management, Problem-solving, and Standardization.   

• Lead small or medium-sized projects leveraging intermediate Continuous Improvement and project management tools. 

• Teach, coach, and mentor frontline caregivers and leadership on continuous improvement best practices. 

• Build capability in analyzing and measuring the effectiveness of existing processes to develop sustainable, repeatable and quantifiable process improvements in medium to large sized areas with minimal oversight and guidance from Senior CIs and above. 

• Drive medium to large improvement activities toward quantifiable results 

• Research best practices within and outside the organization and apply learnings to assigned area. 

• Participate in the collection and analyzation of process data to initiate, develop and recommend practices and procedures that focus on enhanced safety, increased productivity and reduced cost 

• Establish effective working relationships with primary work groups to execute job deliverables. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's Degree. 

• Four years of business or healthcare experience. 

• Two years of process improvement or two years of project management with an expectation of being able to deliver CI tools within 12 months. 

• Strong communication skills and demonstrated ability to collaborate at all organizational levels with assistance or guidance from a senior team member or above. 

• Demonstrated ability to teach/coach managers and caregivers regarding continuous improvement principles and practices with assistance from a senior team member or above. 

• Has coached and trained leadership and frontline caregivers on execution of kaizen process. 

Preferred qualifications for the ideal future caregiver include:  

• Master's Degree. 

• Project Management Professional (PMP) or Lean certification. 

• Healthcare experience. 

Physical Requirements:

• Walking, standing.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

Pay Range

Minimum Annual Salary: $76,540.00

Maximum Annual Salary: $116,747.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).