Clinical Administrative Assistant II - Infectious Disease

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Clinical Administrative Assistant in the Infectious Disease department, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of infectious disease care. This role offers a valuable opportunity to collaborate with physicians, nurses, and staff while expanding your knowledge of infectious diseases and contributing to the delivery of specialized, patient-centered care.

A caregiver in this position works days from 8:00 a.m. – 5:00 p.m. 

A caregiver who excels in this role will:  

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls
• Respond to provider’s emails and manage staff out-of-office arrangements.
• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED
• Three years of office experience in a professional setting or associate’s degree and one year of experience 
• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)
• Experience with Medical records
• EPIC training completion within one year of hire
• Completion of on-line Skills Assessment for demonstrated proficiency level. 
• Demonstrate exceptional clerical, communication, and organizational skills. 

Preferred qualifications for the ideal future caregiver include:  

• Associate’s degree
• Typing proficiency with accuracy
• Healthcare experience

Physical Requirements:

•  Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

•  Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).